Patient Navigator , Patient Navigation MCI

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the  U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high‑performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

The position functions as a liaison between assigned patients and the clinical care team, as well as supporting departments, to assure patients’ expectations are completely satisfied. Considers and incorporates special needs, such as logistics and scheduling of non‑traditional patients. Builds relationships with patients and physicians, to assist in the communication and implementation of a plan of care including appointments, transportation, education, provision and/or enablement of support services and representation within the multidisciplinary care environment.

Uses independent judgment, critical thinking, problem‑solving and advanced communication skills to achieve the highest level of patient satisfaction in accordance with Baptist Health service standards and in compliance with regulatory guidelines. Must work in collaboration with Nurse Navigator and clinical care staff on resolution of critical aspects of care that require clinical judgement and safe delivery of patient care. Estimated pay range for this position is $20.62 – $24.95 / hour depending on experience.

Degrees:

• Associates.

Licenses &

Certifications:

• NCBC Breast Patient Navigator Certification – Advocate.
• TBICC Certified Patient Experience Professional.
• AONN Oncology Patient Navigator – Certified Generalist.

Additional Qualifications:

• Associates degree AA or AS required or enrolled in Bachelors degree program to be completed within 2 years of job entry.
• For Oncology:
  Oncology Patient Navigator – Certified Generalist (OPN‑CG) required within 2 years of job entry date.
• For Women’s Institute:
  Certified Navigator‑Breast Advocate through the NCBC (National Consortium of Breast Cancers) required within 2 years of job entry date.
• For Marcus Neuro Institute:
  Certified Patient Experience Professional (CPXP) required within 2 years of job entry date.
• Bachelor degree desired and 5 years relevant work experience in customer service.
• Healthcare experience required with 1 year in navigation/care coordination.
• Experience in the management of disease process across the span of life, ranging from infancy to geriatric care.
• Individuals with experience in managing chronic illness in the following disease sites will be considered:
  Neurology, Dermatology, Breast, Cardio‑Thoracic, Genitourinary, Gastric, Gynecology, Head and Neck, Endocrinology, Hematology to include solid and liquid tumors.
• Proficient English communication skills required, written and verbal.
• Bilingual English/Spanish preferred.
• Proficient computer skills (i.e. Microsoft Office Word, PowerPoint, Excel, etc.).

Minimum

Required Experience:

5 Years

EOE, including disability/vets