Client Services Navigator, MU; Coordinator - Hybrid

Job Overview

Client Services Navigator, MU (Coordinator) - Hybrid, United Way Miami

Salary range: $43,269.00–$46,360.13 annually. Hybrid schedule: 2 days from home, 3 days on site.

• 3 WKS+ Vacation Paid*
• 12 Paid Holidays
• 12 PTO Paid Days
• Competitive Health Benefits Package
• Wellness Program Reimbursements up to $50/month
• Short Term Disability at NO COST
• Life Insurance & AD&D 2X Annual Salary at NO COST
• Employee Assistance Program
• Retirement Plan UP TO 6% Employer Funding
• Professional Development Opportunities
• Discounted On-Site Early Childhood Care
• Tuition Assistance for Early Education Degree
• Free Monthly Transit Card
• Vacation amounts may vary based on roles, schedules, and years of service

Help us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami!

United Way Miami, Inc. is hiring a Client Services Navigator, MU, to join our team. As a Client Services Navigator, MU, you will act as a primary point of contact for clients, helping them access and navigate a range of services tailored to their circumstances. This role involves building relationships, assessing client needs, and coordinating resources to ensure clients receive the support they require in a timely and effective manner.

UWM is an equal opportunity employer and a drug-free workplace. Please visit our Career site homepage to view our EEO statement and Drug-Free policy.

• Client Engagement and Support:
  Provide individualized support to veterans and families facing financial, housing, legal, employment, and benefits challenges by connecting them to services and supporting timely outcomes; conduct holistic assessments to identify barriers, goals, and priority needs; develop individualized plans by coordinating services with trusted veteran partners and local programs; assist with benefits navigation, intake, documentation, and follow-up; maintain confidentiality and best practices;
  
  track engagement and outcomes.
• Client Education and Empowerment:
  Educate clients on available resources, programs, and how to navigate systems independently; commit to staying up-to-date on relevant topics; organize and facilitate group sessions, workshops, or informational meetings.
• Program Administrative Support:
  Provide telephone support; record and deliver accurate messages; refer complaints and requests; support intake process, document management, and timely submission of materials; maintain accurate case files.
• Outreach and Community Engagement:
  Manage relationships and communication with key program partners; engage in outreach activities; understand United Way and effectively interact with other areas internally.
• Monitoring and Evaluation:
  Collect and track information; manage databases; prepare reports; conduct research and special projects; track client service usage and outcomes; provide programmatic input and feedback; provide weekly/monthly/quarterly reporting as requested.

• Education Requirements: Associate degree preferred or equivalent experience.
• Opportunities for training and professional development available.
• Experience Requirements: One to three years of experience in case management, social services, or veteran-focused programs; knowledge of military culture and systems strongly preferred; or any equivalent combination of relevant training and experience.
• Technology Requirements: Advanced Outlook, Advanced Microsoft Office suite.
• Other Essential Knowledge/
  
  Skills:
  
  Must be detail-oriented and able to multitask in a fast-paced environment; strong customer service skills required; ability to function in a team environment; proficiency in written and spoken English necessary;
  Spanish speaking ability required.
• Career Growth: We encourage you to grow through formal and informal development programs, coaching, and on-the-job challenges.

• Seniority Level: Entry level
• Employment Type:
  
  Full-time
• Job Function:
  Other
• Industries:
  Non-profit Organizations

Research indicates that individuals may hesitate if they don't meet every requirement. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.