Scaled Customer Success Manager

Overview

As a Scaled Success Manager, you’ll support and grow Wix Top Merchants by leading live trainings, webinars, workshops, and educational experiences that help users confidently adopt Wix features. You’ll create engaging learning materials, encourage users to try new approaches, and help build a positive environment where community leaders feel supported and inspired. Your work will directly support user engagement — encouraging actions like attending events, creating content, and interacting with others — which helps users stay active on the platform and grow their businesses over time.

• Lead in-person workshops, community events, and live trainings with confidence and warmth

• Host webinars, live digital sessions, and recorded tutorials that are engaging and easy to follow

• Create educational and marketing content such as guides, scripts, visual materials, and short-form videos

• Use content creation platforms like Canva, Descript, Cap Cut, Loom, or similar to design polished, accessible learning experiences

• Encourage ongoing user engagement and participation to help build platform habits and ensure long-term retention

• Experiment with new formats and ideas to strengthen community activity and user stickiness within the branded app

• Collaborate with Product and partnership teams to share user insights and support feature adoption

• Represent Wix as a friendly, welcoming, and encouraging voice across live and digital environments

• 2–4+ years of experience in customer success, community management, education/training, or a similar customer-facing role

• Confident presenting in-person and engaging groups of varying sizes

• Experience creating educational and marketing content across multiple formats

• Proficiency with content creation tools like Canva, Loom, Cap Cut, Descript, or similar platforms

• Strong communication and facilitation skills with a warm, approachable style

• Creative mindset with a willingness to try new ideas, build new programs, and experiment with engagement methods

• Ability to work collaboratively with Product and cross-functional partners

• Experience supporting community engagement or app-based communities – an advantage

• Experience analyzing engagement behavior to tune programming – an advantage

You’ll join our Scaled Success Top Users group within Customer Success. We create supportive, engaging learning experiences that help users feel confident building and leading their communities. We focus on programs that inspire ongoing platform activity and dialogue, helping users stay connected to Wix and grow their success over time. We collaborate closely, share feedback generously, and value creativity, curiosity, and a positive, inclusive team culture.

You’ll be eligible for a benefits package that includes competitive medical, dental and vision insurance, a retirement savings plan, wellness benefits, travel expenses and subsidized lunch where applicable. Other benefits vary from country to country. You’ll get a detailed offer at the final stages of the hiring process, though salary expectations may be discussed earlier in the process.