Market Manager

Overview

The Market Manager is responsible for leading sales initiatives and achieving performance targets by actively engaging and motivating branch staff to acquire new clients and deepen existing relationships. This role oversees all aspects of banking center operations, including cash handling, daily balancing, and strict adherence to internal policies, procedures, and regulatory requirements. The Market Manager ensures the efficient and effective management of the banking center while delivering a best‑in‑class client experience.

This role supervises two or more employees, including Universal Bankers, and is cross‑trained in all areas of client service, such as cash transactions, account openings, and wire transfers. Additionally, the Market Manager ensures operational accuracy, regulatory compliance, and a high standard of client service and security protocols. The individual may also provide oversight and guidance to other Business Sales and Service Managers and may be responsible for training and mentoring Market Managers across other banking centers.

• Direct the banking center team in executing sales strategies to drive deposit and loan growth, focusing on client retention and identifying new revenue opportunities.
• Consistently meet and exceed individual and/or team sales goals, including but not limited to deposits, loans, and other applicable metrics.
• Collaborate with Small Business Bankers (SBBs) and internal partners to create and promote referral opportunities across business lines.
• Initiate and lead outbound service calls using consultative approaches; overcome objections, facilitate cross‑departmental referrals, and ensure client satisfaction and retention.
• Monitor and enforce timely resolution of financial ticklers in accordance with Bank policies.
• Analyze the Banking Center’s Statement of Condition to evaluate deposit and loan performance.
• Coach and develop staff to meet Bank standards for client referrals and sales effectiveness.
• Oversee lead‑scrubbing efforts and ensure the quality and accuracy of lead data.
• Conduct quarterly meetings with Tier 1 clients to strengthen relationships and solicit new business.
• Cultivate partnerships with centers of influence (e.g., CPAs, attorneys) to drive referrals and business development.
• Manage and maintain a targeted prospect list and lead networking, outside sales, and cold‑calling efforts.
• Represent the Bank in community events and leadership forums, promoting the institution’s presence and values.
• Oversee account opening, maintenance, and closing processes, ensuring compliance and client service excellence.
• Document client activities and referrals in Elevate and ensure proper follow‑through across departments.
• Allocate and adjust staff resources to align with workflow and client demand throughout the business day.
• Exercise authority to approve operational transactions, such as checks, wires, and credits, within established limits.
• Manage cash operations in partnership with UB Senior, including currency/coin supply, ordering, and shipments.
• Supervise ATM balancing, vault operations, and TCR reconciliations, and ensure accurate processing of deposits.
• Audit night depository logs and ATM envelopes for proper documentation and compliance.
• Oversee and validate teller line activity and ensure timely remote capture of daily work.
• Maintain oversight of key/combo controls in partnership with the Regulatory Operations Consultant (ROC).
• Ensure the secure and compliant storage of client files and banking center documentation.
• Serve as operational backup to UB/UB Sr. to maintain business continuity as needed.
• Manage all aspects of safe deposit box operations, including access control, documentation, rent collection, and escheatment.
• Coordinate and monitor SBB blocked time for business development; model effective lead calling behavior.
• Provide cross‑functional support and maintain proficiency in all client service functions.
• Lead the implementation of client service excellence standards and operational controls.
• Authorize and review overdrafts, using discretion and judgment based on account behavior and relationship value.
• Execute routine client service…