Capability and Enablement Lead

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Preferred locations include Miami, Charlotte, and Chicago, though outstanding applicants in other regions will also be considered.

At Howden, we’re not just building a business
- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.

We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.

Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable.

We have always been employee‑owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

We are seeking a dynamic and experienced Head of Change and Continuous Improvement to build and lead a high‑performing US Retail function that drives both transformation and operational excellence across Operations and Client Servicing. You will be responsible for developing and embedding scalable capabilities—while embedding resilience, performance, and adoption across the business. A key focus will be the creation of a robust, future‑ready change and improvement enablement ecosystem, grounded in strong governance, risk awareness, behavioral engagement, continuous feedback and data‑driven insight.

You will bring clarity, structure, and empathy to enterprise transformation—making the intangible elements of change, such as culture, mindset, and adaptability, visible, measurable, and actionable. This is an exciting opportunity for a senior leader who views transformation not just as a delivery function, but as a strategic and cultural shift—one that must be owned, enabled, and experienced at every level of the organization.

• Lead the strategic roadmap for service enabling capabilities.
• Ensure alignment of investment with strategic ambition and business outcomes.
• Build and scale Centers of Excellence to embed capability uplift.
• Ensure shared service capabilities are modular, reusable, and aligned with long‑term strategy.

• Operationalize a US‑Retail focused change enablement function, including:
• A change management framework grounded in behavioral science and best practice.
• Playbooks, methodologies, and self‑service toolkits for functional leaders and delivery teams.
• Collaborate with a network of change champions and embedded…