Personal Vacation Planner Sales Coach

Job Summary

Oversee, manage, and develop a team of approximately 20 Personal Vacation Planners (PVPs) for outbound Consumer Sales. The Sales Coach will lead a team to achieve monthly sales targets, net bookings, Carnival Vacation Protection (CVP) sales, and upselling (B+). The Sales Coach is also responsible for daily communication with PVPs regarding product developments, policy updates, and relevant business situations. The ideal candidate will possess a deep understanding of sales techniques, a passion for helping others achieve their goals, and the ability to foster a collaborative and motivating environment.

• Oversee and manage a team of Personal Vacation Planners, ensuring attainment of sales goals and the delivery of excellent customer service. Sales areas of focus are:
  Net bookings, CVP take rate, upselling, level of referrals, and overall conversion rate for PVPs and average bookings per PVP.
• Conduct one‑on‑one coaching sessions:
  Provide personalized feedback and guidance to PVPs to improve their skills, performance, and professional development.
• Monitor and evaluate performance:
  Track the progress of PVPs and assess the effectiveness of coaching and training initiatives.
• Facilitate workshops and group training:
  Organize and lead interactive sessions that promote best practices and collaborative learning among team members.
• Stay updated on industry trends:
  Continuously research and incorporate the latest sales techniques and strategies into coaching and training materials.
• Provide actionable insights:
  Analyze performance data to identify areas for improvement and recommend solutions to enhance overall sales effectiveness.
• Ensure compliance:
  Enforce all HR policies are adhered to, including, but not limited to, managing team benefit time requests, monthly/quarterly scorecards and QA evaluations.
• Ensure all team members have the equipment, tools and support to do their job effectively. Assist in executing Business Continuity Plans when necessary.

• High School Diploma or GED;
  Bachelor’s Degree preferred.
• Must be a graduate of the internal Embark Leadership Development program.
• 1+ years’ experience as a Personal Vacation Planner (PVP).
• No active written performance counseling and/or warnings, performance improvement plans.
• All applicants must advise their Coach/Manager of their interest in applying for the role.
• Proficient in Microsoft Office Suite.
• Ability to execute and teach sales process to individuals.
• Member of the Anchor (mentorship) program.
• Have an expert knowledge of all tools and resources required to succeed including Siebel (CRM), Navigator (Reservation System) and Webex Engage (text application).
• Previous management experience.

• Ability to maintain and foster a positive sales environment through motivation, inspiration, spirit and enthusiasm.
• Exceptional relationship‑building capabilities to foster a supportive and collaborative team environment.
• Accountable for results and success. Lead by example.
• Motivate and inspire sales force to accomplish targets and set higher standards.
• Strong verbal and written communication abilities to convey concepts effectively and provide constructive feedback.
• Experience in conflict management and has demonstrated ability to effectively communicate both verbally and written.
• Excellent listening skills.
• Ability to demonstrate empathy.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

• Health Benefits:
  • Cost‑effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company‑paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full‑time and part‑time with benefits employees receive days off for 7 company‑wide holidays, plus an additional floating…