MDS Operations Specialist, World Cup

Position: MDS Operations Specialist, FIFA World Cup 2026
MDS Operations Specialist, FIFA World Cup 2026

Department: FWC
26 Corporate Staff B

Employment Type: Fixed Term - Full Time

Location: Miami

Reporting To: Senior Manager, Distribution

Description

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

THE POSITION

The Master Delivery System (MDS) is the application used to regulate and monitor the flow of vehicles accessing FIFA World Cup 2026™ venues. The person in this role will support the MDS Manager, Distribution in overseeing the MDS operations.

Reporting organisationally to the MDS Manager Distribution and the Senior Manager, Distribution, the MDS Operations Specialist will be a key member of the FIFA
26 Logistics team, and work in close collaboration with FIFA Zurich key collaborators and other key individuals. This position focuses on maintaining system accuracy, assisting users, monitoring delivery schedules, and ensuring data consistency across venues. The MDS Operations Specialist serves as a key point of contact for functional areas, suppliers, and venue teams using the system.

The main responsibilities and oversights of the MDS Operations Specialist for the FIFA World Cup 26™ include:

• Support the setup, testing, and daily operation of the Master Delivery System (MDS) across all tournament venues.
• Monitor incoming delivery requests and schedules in the MDS, ensuring accurate data entry, approval workflows, and conflict resolution.
• Provide operational support and first-line assistance to MDS users (internal teams, suppliers, and venues).
• Assist with user onboarding, training sessions, and help documentation to ensure consistent use of the system.
• Generate daily and weekly reports on MDS performance, delivery trends, and system usage for review by the MDS Manager and Senior Manager Distribution.
• Collaborate with Venue Logistics and Distribution teams to align MDS data with actual delivery operations and timing.
• Support troubleshooting of technical issues in coordination with the MDS Manager and the system vendor.
• Help develop and maintain standard templates and operating procedures for MDS use.
• Ensure that all delivery activities recorded in the MDS comply with FIFA safety, security, and sustainability guidelines.
• Assist in post-event analysis and lessons learned documentation to support continuous improvement.

YOUR PROFILE

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one's own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• Batchelor's Degree or similar…