General Manager

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This range is provided by Puttery. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$90,000.00/hr - $/hr

Location:

Miami, FL

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech‑infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef‑inspired menus, creating an experience that’s equal parts competitive and social. We’re redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.

The General Manager (GM) is responsible for the overall operations for the venue and the results driven by venue performance. This position must be actively involved with each department, ensuring processes work together and people perform together. The GM is equally responsible for the hospitality and guest service in the venue, ensuring that all associates work together to deliver exceptional service to all guests.

The GM must have awareness of any Human Resources (HR) issues in the venue and achieves this awareness through effective communication strategies. The GM must also drive venue culture and be actively involved with community outreach.

• Oversee daily business operations
• Develop and implement revenue growth strategies
• Drive Puttery culture in and out of the venue
• Responsible for training managers and staff for optimum performance and driving sales
• Creating and managing budgets
• Control costs and introduce tactical initiative to prevent losses
• Improve revenue growth by strategically identifying sales opportunities locally
• Hire, train and coach employees
• Delegate responsibilities to ensure employees grow and develop in their positions
• Employ various initiatives to coach employees to optimize their capabilities
• Evaluate performance and productivity
• Analyze accounting and financial data and manage budgets
• Monitor invoices, money handling procedures, accounting, and bank processes
• Oversee marketing initiatives and special events
• Promote company-sponsored training and growth initiatives
• Develop and maintain good working relationships with vendors, internal stakeholders, staff, and senior management
• Perform other duties as assigned and requested by Regional Director of Operations

• Diversity Management & Promotion
• Business Acumen
• Critical Thinking
• Develops Talent
• Entrepreneurial Spirit

• Minimum of 3-5 years’ experience managing a complex leisure entertainment concept
• Travel by air and ground transportation unaccompanied and overnight, as necessary
• Work extended hours as required and/or during other busy periods based on business needs
• Operate a personal computer and use required applications
• Work with minimal supervision
• Read and comprehend complex printed data/information and reports
• Possess excellent verbal and written communication skills
• Effectively prepare and present complex information to members of management
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills
• Strong analytical and problem‑solving skills
• Proficient in Microsoft Office Suite or similar software
• Prior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facility
• Proven track record of managing complex budgets and increasing revenue successfully
• Outstanding verbal and written skills, and experience working with staff on all levels
• Prior experience managing major projects and supervising day-to-day activities of workers
• Ability to communicate effectively and efficiently across levels within the organization

• Bachelor's degree in Business, or relevant field preferred

• Days and hours of work vary by schedule and business needs
• Evening, weekend, and holiday work will be required
• Special working conditions include but are not limited to a range of circumstances such as sitting or…