FIFA Fan Operations Venue Operations – FIFA World Cup | Host

FIFA Fan Operations™ Venue Operations – FIFA World Cup 26™ (All Host Cities)

Department: Tournament Time Role

Employment Type: Fixed Term Contract

Location: All Locations

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

• ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
• DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
• INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The Fan Operations PSA & Venue Operations evergreen role consolidates all responsibilities across Fan Operations Coordinators, Last Mile Supervisors, Gate Supervisors, PSA Supervisors, and Venue Coordinators/Managers. This position is an essential part of the Fan Operations structure for the FIFA World Cup 26™, responsible for delivering a seamless, safe, enjoyable, and accessible fan experience across all stadium perimeters, Last Mile routes, gates, fan information points, and accessibility services.

The main responsibilities include:

• Deliver world‑class stadium services and fan‑facing support across the outer perimeter, Last Mile pathways, and main entry gates.
• Oversee fan messaging, queueing, way finding (“Have your ticket ready”), directional guidance, and general information support.
• Ensure PSA (Public Safety Announcements) and fan‑facing communications are consistent, accessible, and aligned with Fan Operations guidelines.
• Serve as a primary contact for Fan Operations Venue Lead on matchday operations.
• Identify and resolve fan‑related issues quickly and professionally; elevate when required.

• Manage volunteers, supervisors, and fan services staff across gates, Last Mile, PSA zones, and general fan operations.
• Deliver daily briefings, coordinate deployments, manage break schedules, and ensure welfare of volunteers.
• Empower volunteers and supervisors to maintain a positive, energetic matchday environment.
• Ensure operational equipment for volunteers and supervisors is prepared, distributed, and maintained.
• Collect volunteer and staff feedback for continuous improvement.

• Coordinate and supervise Last Mile pathways, transport hubs, pedestrian walkways, signage, and touchpoints.
• Observe crowd flows, identify pressure points, and elevate operational concerns.
• Ensure fans traveling from transportation points to stadium entry areas experience a safe, efficient, and enjoyable journey.
• Collaborate with Host Committees and…