Director of Operations

SAYN is looking for an operator with 8–12 years of operations leadership experience in warehouse or distribution environments, with direct ownership of Amazon fulfillment operations — including FBA prep, inbound compliance, and Seller or Vendor Central workflows. Experience in beauty, personal care, or consumer goods is strongly preferred given the product sensitivity and presentation requirements of the luxury segment.

The right candidate is systems-literate, data-driven, and effectively leading a fast-moving operation. They communicate with clarity, build disciplined teams, and perform well under operational pressure. Experience managing multi-channel fulfillment at a $100M–$150M revenue scale is a strong differentiator.

• Warehouse & Fulfillment Execution: Own daily warehouse operations across direct fulfillment and FBA prep workflows. Ensure accuracy across all receiving, picking, packing, and shipping functions with the quality standards expected of a luxury brand. Maintain inventory integrity through disciplined cycle count programs and proactive variance resolution. Drive throughput efficiency and space utilization to support multi-channel volume demands.
• Amazon & Multi-Channel Fulfillment: Lead all Amazon fulfillment operations including FBA inbound shipment creation, prep compliance, and inventory placement strategy. Manage Seller Central and Vendor Central workflows where applicable. Ensure channel-level SLA adherence across ecommerce, marketplace, and retail replenishment without compromising luxury packaging or brand presentation standards.
• Vendor & Logistics Coordination: Manage inbound freight scheduling and container intake. Coordinate vendor delivery timelines and hold suppliers accountable to receiving windows. Prevent bottlenecks in receiving and staging, and maintain a consistent vendor communication cadence that reduces friction and protects throughput.
• Process Ownership: Build, implement, and enforce SOPs across all operational teams. Identify process failures and drive structured improvements. Standardize workflows to create consistency across fulfillment channels and eliminate variability.
• Performance Management: Own operational dashboards and drive daily and weekly performance reviews. Escalate risk early and clearly to the COO / Senior Leadership Team. Lead root cause analysis on operational failures and follow through with corrective action.
• Cross-Functional Alignment: Partner with the Marketplace team on planning and execution, support Finance with accurate inventory reporting, and coordinate with Customer Service to resolve fulfillment issues. Communicate proactively across departments and serve as the operational point of contact for cross-functional issues.
• Team Leadership: Directly manage warehouse manager, supervisors, and operations leads. Develop frontline managers into accountable operators. Build a culture where ownership is the standard. Ensure all safety and compliance standards are met consistently.

• Operator with 8–12 years of operations leadership experience in warehouse or distribution environments, with direct ownership of Amazon fulfillment operations — including FBA prep, inbound compliance, and Seller or Vendor Central workflows.
• Experience in beauty, personal care, or consumer goods is strongly preferred given the product sensitivity and presentation requirements of the luxury segment.

The right candidate is systems-literate, data-driven, and effectively leading a fast-moving operation. They communicate with clarity, build disciplined teams, and perform well under operational pressure. Experience managing multi-channel fulfillment at a $100M–$150M revenue scale is a strong differentiator.