Operations Head of PMO

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Preferred locations include Miami, Charlotte, and Chicago, though outstanding applicants in other regions will also be considered.

At Howden, we’re not just building a business
- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

With 6,000 employee shareholders owning 34% of the company
, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.

We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.

Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable.

We have always been employee‑owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

We are seeking a strategic and results‑oriented Head of PMO to lead the planning, governance, and delivery management of business transformation initiatives across the US Retail business.

You will be responsible for establishing and maintaining the frameworks, standards, and tools that enable consistent project execution, visibility, and accountability. This role will oversee a team of Program Managers and Business Analysts, ensuring resources are effectively deployed to drive successful delivery of key initiatives that advance the firm’s strategic and operational goals.

This is a high‑impact leadership role requiring a blend of delivery discipline, stakeholder management, and business acumen – balancing structure with agility to enable measurable business outcomes.

• Define and maintain program and project management standards, methodologies, and tools to ensure consistency and quality across all initiatives.
• Establish and operate governance frameworks to support initiative prioritization, approval, and reporting.
• Ensure alignment of PMO practices with enterprise change management, process governance, and technology delivery frameworks.

• Oversee integrated planning and sequencing of initiatives across business functions.
• Develop and manage portfolio‑level reporting to track progress, risks, dependencies, and benefits realization.
• Partner with Finance and Operations to monitor resource utilization, budget adherence, and return on investment for strategic programs.

• Lead and develop a team of Program Managers and Business Analysts to ensure effective project delivery and capability development.
• Manage project resource…