Sr. Manager; Customer Agent Portal

Job Description

The Sr Manager, Experience Management is a critical role intended to drive high-priority, fast-moving CX initiatives across the “Customer Agent Portal” journey for our Value brands. This role is ultimately responsible for translating business goals into customer-centric strategies for high-impact, fast-paced projects across numerous CX work streams. The Sr Manager is a key member of the CX team responsible for ensuring projects deliver measurable results and superior customer interactions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 6+ years of progressive experience in CX strategy, product management, or digital growth with direct experience in the “Customer Agents Portal” Journey of the digital channel.
• Demonstrated leadership in framing and solving challenging problems on multiple programs or shipped products with a large user base.
• Proven record of implementation and ability to explain in detail how they lead the strategy and execution of products and projects!
• Experience with agile methodology and tools.
  
  -Engineering Background