Regional Supply Chain Director

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Cartier | Coral Gables, FL

The Regional Supply Chain Director’s prime responsibility is to set the vision and missions for Supply Chain (SC), lead and align end-to-end operations to support Cartier's strategic business goals ensuring a customer-centric and business-oriented culture, while driving quality, cost-effectiveness, and reliability through projects, advanced technologies and automation. This role oversees all aspects of product stock management (sellable and non-sellable products) from budgeting, supply and demand forecasts to delivery and redistribution for the three subsidiaries of the South America Region incl.

L.A.C., Brazil & Mexico subsidiaries. Through the SC function, the objective is to ensure that products are adequately allocated based on availability and needs to ensure efficient and collaborative operations that drive growth, profitability, and service excellence.

Supply Chain Strategy

Design, lead and align end-to-end SC among Cartier stakeholders (eg: marketing, commercial, retail, HQ) and Richemont (i.e.,: Logistics, Finance, CS, etc), regionally and centrally. Participate in and influence regional business strategy and growth plans by acting as a trusted partner, building relationships with regional executive committee to understand business needs and ensure world-class SC service delivery. Led and design continuous improvement SC processes, overseeing operational models, implementing and providing KPIs related to SC performance in conjunction with product management and sales such as service level, forecast accuracy, stock level compliance (internal as well as external Retail), sell-in / sell-out ratio.

Manage talent development to ensure agility, efficiency, and alignment with organizational goals.

Supply and Demand Planning, Allocations & Inventory Management

• Provides strategic oversight of supply and demand planning, allocation, and inventory policy and management for the regional SC for finished products and non-sellable products.
• Ensures optimal product availability, despite seasonal demand.
• Defines, implements and monitors boutiques’ and watch specialists’ assortments including new openings, pop-up stores and Event needs.
• Manage Demand Planning, according to the strategic marketing orientations:
  On range items: build, monitor and challenge forecast for all product categories;
  On novelties: collaborate with Marketing teams to forecast sales, elaborate a launch plan with defined launch quantities and assortment. Sales follow-up post launch, feedback loops with all stakeholders. Initial strategy fine-tuning based on actual performance.
• Leads logistics and distribution initiatives, optimizing product flow and customer service, while managing daily operations and fulfilment processes to meet service level agreements (SLAs) and ensure timely delivery across all SC channels.
• Supervise boutique stock transfers and event planning, ensuring accurate inventory allocation for stores, events, and specific boutique needs, and adjusting stock levels to maintain optimal product availability.
• Oversees all aspects of product quality from monitoring of central stock to coordination of after-sales policies in conjunction with after-sales entities.
• Manage staff consignment for Office and Internal Boutiques staff in accordance to International guidelines.
• Manage consignment stock.
• Brand representative on SC Compliance topics.

System & IT support

• Develop and/or update IT solution to systemize stock management process.
• Check data reliability and monitor data accuracy at regional level.
• Escalate inconsistencies & critical issues (cooperation with Supply & Demand Director).
• Manage IT or system issues that prevent proper stock flow.
• Receive feedback on SC issues and work towards a…