Manager, Real Estate Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Manager, Real Estate Services

The Real Estate Services (RES) team supplies multiple services to Mastercard’s core business – real estate transactions (acquisition, leasing, and disposition), workplace strategies, facilities management, capital project management, lease administration, workplace safety, data center management, environmental sustainability, and physical climate risk. These competencies are conducted through global alignment, proactive planning/execution, and optimization of enterprise’s occupancy needs to ensure best‑in‑class quality of services and continuous improvement.

This role will drive our Latin America customer experience strategy forward by consistently innovating and problem‑solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Work with the Director of RES to develop real‑estate leasing/disposition strategies and implementation plans to manage business growth, improve workplace quality, drive cost savings, and optimize the real‑estate portfolio across the LAC region.

Manage internal and external stakeholders across geographies to drive portfolio performance.

Develop and nurture relationships with local country leaders and business units to develop and implement workplace management policies, processes, and best practices to align regional services levels with global standards.

Represent and advocate for the RES function in all regional leadership meetings.

Oversee capacity and space‑planning competencies to establish clear business needs.

Collaborate with the RES global services provider to achieve set goals as well as ensure their onsite teams perform optimally.

Partner with the Environmental Sustainability team to ensure green lease, design, and building standards are fully integrated across the region.

Thorough understanding of capacity planning, facilities management, project, and transaction‑management principles/concepts.

Professional accreditations from GBCI/Green Star/BREEM, IFMA/BIFM, Core Net Global, RICS (e.g., LEED/Green Star/BREEM, FMP, CFM, MCR, and MRICS) in any/all disciplines will be given preference.

Proven understanding and management experience within the LAC region.

Effective communicator comfortable engaging all levels of management.

Ability to meaningfully collaborate with executive leadership to present business cases, financials, and design concepts effectively.

Strong understanding of outsourcing in corporate real estate and supplier‑partner management concepts, with special emphasis on adoption of global outsourcing models.

Strong people skills, with proven ability to build rapport with internal/external stakeholders to educate and guide them through strategic RES standards and initiatives.

Strategic thinker with strong analytical skills and ability to provide thought leadership.

Exceptional verbal, written, and presentation skills.

Ability to work independently and with cross‑functional/multi‑cultural teams.

Regional travel as needed.

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s…