Manager, Office Operations - East

The Manager, East Coast Office Operations is responsible for leading and coordinating key facilities programs and administrative services across the organization’s real estate portfolio, with a primary focus on the East Coast offices. This role ensures the efficient execution of strategic projects—including headquarters build and relocation—while overseeing building operations, mail and receiving services, brochure and materials distribution, and vendor relationships.

Reporting to the Director North America Office Operations, the Manager collaborates with internal teams such as Human Resources and Facilities, as well as external vendors, to deliver high-quality, cost-effective solutions that support corporate functions, operational goals, and employee needs. The role also supports business continuity planning and drives improvements in service delivery.

Strategic Facilities and Operations Oversight:
Lead the planning, execution, and continuous improvement of office operations including maintenance, space planning, renovations, and equipment management. Ensure alignment with organizational goals and compliance with safety, security, and regulatory standards. Plan, implement, and manage strategic facilities programs, such as sustainability initiatives and workplace optimization.

Project Coordination and Execution:

Lead and manage multiple high-impact projects, including the headquarters build, relocation, and other special initiatives.

Coordinate with vendors, contractors, and cross-functional teams to ensure timely delivery and budget adherence.

Develop and manage project plans, tracking milestones, deliverables, and risks. Ensure all aspects of the headquarters build and relocation are executed smoothly and efficiently. Oversee space planning, moves, furniture installations, and facility decommissioning to ensure seamless transitions and optimal use of space.

Leadership and

Cross-Functional Collaboration:

Lead a team of administrative professionals and collaborate with HR, IT, Legal, and other departments to support enterprise-wide initiatives. Champion a culture of service, accountability, and continuous improvement.

Data Analysis and Budget Management:

Prepare and manage budgets for strategic projects, ensuring fiscal responsibility. Monitor expenditures, identify cost-saving opportunities, and report financial performance to leadership. Monitor project performance and generate reports to provide insights into operational efficiency and effectiveness. Use data to recommend improvements to strategic projects and support decision-making.

Vendor and Stakeholder Management:

Select, negotiate, and oversee vendors and service providers, ensuring contract compliance and high-quality service.

Act as a liaison between stakeholders, facilitating clear communication and alignment on project objectives.

Compliance and Safety:
Ensure projects comply with local, state, and federal regulations, as well as company policies. Oversee safety initiatives and emergency preparedness programs to maintain a secure workplace.

Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive). Ongoing Obligation

Problem solving:
This role requires proactive identification and resolution of operational inefficiencies, vendor performance issues, and space utilization challenges. The Senior Manager must anticipate disruptions to business continuity and develop mitigation strategies that ensure minimal impact to operations. They are expected to analyze service delivery data, budget trends, and vendor metrics to inform decisions and drive improvements. Complex contract negotiations and cross-departmental dependencies demand a high level of strategic thinking and adaptability.

The role also involves balancing competing priorities and resource constraints while maintaining service excellence. Strong project management skills, with the ability to manage multiple priorities and deadlines.

Excellent communication and…