Manager, Operations Innovation

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Burger King is in the midst of an ambitious “Reclaim the Flame” plan to accelerate sales growth and drive Franchisee profitability. This plan includes significant investment in our Franchisees involving restaurant technology, kitchen equipment, building enhancements and high-quality remodels.

The Manager of Operations Innovation will primarily focus on ways to optimize our kitchens, operational processes, and labor models, making it easier to deliver food to our guests that is high quality, great tasting, and accurate. An ideal candidate will be a strong problem solver that is comfortable working in restaurants and with data –with the goal to identify actionable qualitative insights that can be supported by data to build business cases for innovation.

This work is deeply collaborative and is done in close partnership with our Data, Analytics, Digital, Tech, Operations, and Field teams. This role will report to the Director, Physical Operations Innovation within the Operations Strategy team.

• Innovation & Problem Solving
• Foster a culture of creative problem-solving, iterative testing, and data analysis to uncover new ways to enhance restaurant operations and the guest experience.
• Collaborate with cross-functional stakeholders to identify, evaluate, and document opportunities that drive productivity, efficiency, and guest satisfaction.
• Launch and manage pilots of new innovations
• Data-Driven Decision Making
• Leverage data to inform experimentation, build business cases, and support strategic operational improvements.
• Gather feedback on operational challenges facing guests and restaurant teams to shape future roadmaps, product enhancements, and process improvements.
• Restaurant Support & Communication
• Act as a point of contact for franchisees and field teams, providing troubleshooting support and training resources for existing operations & innovation projects.
• Develop training materials and resources to support the smooth deployment of new processes, equipment, technology, and standards.
• Project Management & Stakeholder Engagement
• Drive project initiatives from concept through implementation, ensuring alignment with all key stakeholders.
• Communicate effectively across teams, articulating concepts and recommendations in a structured and audience-appropriate manner.
• Manage multiple projects simultaneously, adapting to a dynamic work environment with flexibility and precision.

• 3-5+ years of experience in QSR, operations, or analytics
• Project management, communication, and stakeholder management experience with a track record of achieving engagement from cross-functional stakeholders
• Team member empathy and willingness to “roll up your sleeves” in a restaurant environment is a must
• Experience supporting the evaluation, development and implementation of operational improvements and operational metrics to enable standardization, compliance, and scalability
• Ability to think creatively to solve problems in our restaurants, always considering the end user experience of…