Manager, Office Operations - East

The Manager, East Coast Office Operations

The Manager, East Coast Office Operations is responsible for leading and coordinating key facilities programs and administrative services across the organization’s real estate portfolio, with a primary focus on the East Coast offices. This role ensures the efficient execution of strategic projects—including headquarters build and relocation—while overseeing building operations, mail and receiving services, brochure and materials distribution, and vendor relationships.

Reporting to the Director North America Office Operations, the Manager collaborates with internal teams such as Human Resources and Facilities, as well as external vendors, to deliver high-quality, cost-effective solutions that support corporate functions, operational goals, and employee needs. The role also supports business continuity planning and drives improvements in service delivery.

• Strategic Facilities and Operations Oversight
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  Lead the planning, execution, and continuous improvement of office operations including maintenance, space planning, renovations, and equipment management. Ensure alignment with organizational goals and compliance with safety, security, and regulatory standards. Plan, implement, and manage strategic facilities programs, such as sustainability initiatives and workplace optimization.
• Project Coordination and Execution
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  Lead and manage multiple high-impact projects, including the headquarters build, relocation, and other special initiatives.
• Vendor and Contractor Coordination
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  Coordinate with vendors, contractors, and cross-functional teams to ensure timely delivery and budget adherence. Develop and manage project plans, tracking milestones, deliverables, and risks. Oversee space planning, moves, furniture installations, and facility decommissioning to ensure seamless transitions and optimal use of space.
• Leadership and Cross-Functional Collaboration
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  Lead a team of administrative professionals and collaborate with HR, IT, Legal, and other departments to support enterprise-wide initiatives. Champion a culture of service, accountability, and continuous improvement.
• Data Analysis and Budget Management
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  Prepare and manage budgets for strategic projects, ensuring fiscal responsibility. Monitor expenditures, identify cost-saving opportunities, and report financial performance to leadership. Monitor project performance and generate reports to provide insights into operational efficiency and effectiveness. Use data to recommend improvements to strategic projects and support decision-making.
• Vendor and Stakeholder Management
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  Select, negotiate, and oversee vendors and service providers, ensuring contract compliance and high-quality service. Act as a liaison between stakeholders, facilitating clear communication and alignment on project objectives.
• Compliance and Safety
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  Ensure projects comply with local, state, and federal regulations, as well as company policies. Oversee safety initiatives and emergency preparedness programs to maintain a secure workplace.
• Corporate Policies and Procedures
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  Adhere to corporate policies and procedures, including Code of Conduct, audit procedures, and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control. Ongoing obligation.

• Problem Solving
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  Proactively identify and resolve operational inefficiencies, vendor performance issues, and space utilization challenges. Anticipate disruptions to business continuity and develop mitigation strategies that ensure minimal impact to operations. Analyze service delivery data, budget trends, and vendor metrics to inform decisions and drive improvements. Manage multiple priorities and deadlines.
• Excellent Communication
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  Effective communication and interpersonal skills to work with diverse stakeholders.
• Facilities Management Proficiency
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  Proficiency in facilities management tools, software, and systems.
• Analytical Mindset
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  Ability to interpret data and develop actionable insights.
• Building Systems Knowledge
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  Knowledge of building systems, maintenance practices, and sustainability principles.