Operations Lead

Hogarth is the Global Content Production Company, part of WPP, delivering relevant, engaging and measurable content across all channels and media. Our global team of over 7,500 experts brings together creative, production and innovation to help clients navigate today’s content experience.

Our client is a global technology company that consistently delivers innovation combined with beautiful design. The Operations Lead is responsible for bringing operational excellence to the newly formed region. The Operations Lead will support the Business Director and Hogarth senior leadership to deliver world‑class marketing communications through knowledge, strategy and exceptional planning.

They will be a master of communication and logistics with a forensic eye for detail and an understanding of the bigger picture, an expert facilitator representing Operations in all aspects, from reporting and insights to process mapping and planning. They will encourage teamwork, cooperation and productivity, supporting all functions of the business to work seamlessly together. They will provide impeccable professional delivery and build strong relationships while strategising process improvements.

• Continuous delivery of all projects, striving for excellence at every step.
• Ensure operational excellence is maintained at all times.
• Develop and own a strong strategic partnership with our client teams.
• Effective team leadership across multiple locations.
• Implement global initiatives and deliver against the business and client needs.
• Ability to change and influence, ensuring the project is leading the way on the global stage.

• Lead year‑round planning of projects including:
  • Timeline tracking
  • Resource mapping
  • Talent team relationship management
  • Onboarding of resource for large‑scale programmes
  • Collaboration with IT Lead on tech and infrastructure requirements
  • Work with wider team on training plan and development
  • Oversee security and compliance
• Own and maintain the operational playbook.
• Responsible for reporting and presenting key insights to leadership.
• Drive reviews and analysis of internal and client‑facing hindsight, SLAs and KPIs to ensure best practices are adopted.
• Ensure correct management of volume demand and resource allocation.
• Key contact for internal operational escalations.
• Collaborate with operational counterparts globally to share best practices and key learnings.
• Identify and mitigate risk. Directly intervene and manage the recovery plan whenever business‑critical risks are identified.

• Demonstrate strong cross‑capability and cross‑functional collaboration skills across matrix reporting.
• Motivate and drive the integrated team towards forward progress, action and results.
• Effectively and impartially navigate teams with conflicting priorities.
• Build close working relationships with our Global Operations and Program Management community, ensuring the adoption of consistent systems, processes and governance that can service both local and global requirements.
• Ensure Business Director and Leadership team are informed on all matters relating to Operations.

• Ensure operational frameworks and best practices are embedded across the account.
• Champion Hogarth culture and serve as a guardian of our values.
• Lead by example demonstrating professionalism and passion.
• Take ownership and find solutions.
• Cultivate fresh‑thinking, collaboration, respect and inclusivity.

• Work with the Business Director and function leads to build out a future‑facing production model that delivers on the client's evolving needs.
• Partner with Business Director and Commercial leads to deliver revenue and agreed contribution and profitability targets.
• Lead special projects, using data and insight to build out business scenarios and recommendations.
• Work closely with leadership team to flawlessly deliver work that meets the client's business needs.
• Demonstrate solid commercial knowledge and financial acumen.
• Implement operational governance and best practice across the business.
• Contribute to regular business reviews to Director level (and above).

• Experienc…