Sr. Operations Manager

Position Overview

Responsible for overseeing all operational aspects of a branch distribution center. Specifically, improving branch performance, productivity, efficiency, and profitability while managing a team of managers, supervisors, and other direct reports.
This is meant to be a guide. Duties may vary dependent upon management.

• Responsible for the optimization of branch distribution processes and procedures.
• Continuously evaluate and improve operational processes to enhance productivity, reduce costs, and streamline operations with a focus on fulfillment, logistics, and customer service.
• Train, direct, and evaluate employee performance to ensure consistent adherence to branch and organizational productivity and safety goals.
• Drive continuous improvement of branch service levels through the implementation of standard operating procedures and the daily review of applicable reports utilizing key performance indicators (KPIs) including on-time delivery, order fill rate, warehouse efficiency and driver route performance.
• Oversee the management of fleet/equipment repairs, and preventative and routine maintenance to ensure compliance with transportation related regulations (OSHA, DOT) and adherence to company standards and policies.
• Champion a customer‑focused approach by collaborating with departments throughout the organization and leading investigations to resolve and address root cause of service‑related inquiries.
• Analyze and review monthly P&L to identify trends and opportunities to implement process improvement and cost reduction strategies that will lead to the optimization of branch financial performance.
• Promote safe work behaviors, activities, and conditions by conducting safety audits, leading branch safety meetings, and championing company safety initiatives.
• Actively promote safe driving behaviors and manage performance through direct observation, driver safety programs, and reviews of telematic data (if available).
• Other duties as required.

• High school diploma or GED required.
• Bachelor’s degree in management, Logistics, Business, or related field, or equivalent years of relevant work experience.
• 10+ years’ operational experience in a logistics or distribution environment, with minimum of 7 years at supervisory or management level.
• Self‑motivated and able to motivate others.
• Working knowledge of budgets, forecasting and metrics. Strong analytical skills.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows‑based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast‑paced environment.
• Strong interpersonal, organizational, oral, and written communication skills.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 50 lbs.
• Ability to push/pull/leverage up to 75lbs.

• Regularly required to use written and oral communication skills.
• Will interact regularly with managers and staff.
• Must be able to work independently with little supervision.

• Employee works in both office and warehouse environment where noise levels will vary.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.

Director

Full‑time

Management and Manufacturing

Transportation, Logistics, Supply Chain and Storage