Warehouse & Customer Service Team Lead

Job Details

Level
:
Experienced

Job Location
:
Miami RSC - Miami Gardens, FL 33169

Job Category
:
Indirect Labor - IDL

Warehouse and Customer Service Manager – Regional Service Center (Miami)

Miami, FL |
Full-Time |
Vantage Elevation

Are you a forward-thinking leader who thrives in a fast-paced, team-driven environment? Vantage Elevation is looking for a Warehouse and Customer Service Manager to lead our Miami Regional Service Center (RSC).

In this key role, you’ll oversee all aspects of warehouse operations, customer service, and inventory management — ensuring materials flow efficiently, customers receive exceptional service, and the team works safely and collaboratively.

If you’re a natural problem solver with a passion for continuous improvement and operational excellence, this is an opportunity to make a real impact at a respected, growing company.

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems.

Our family of eight business units includes:

• GAL Manufacturing
• GAL Canada
• Hollister-Whitney
• Elevator Controls
• Courion
• Bore-Max
• Thames Valley Controls
• Vertical Dimensions

Founded in 1927, we’ve grown to more than 900 team members across the U.S., Canada, and the U.K. — all united by a shared commitment to quality, reliability, and innovation.

• Lead and promote a safety-first culture
  , conduct audits and ensuring compliance.
• Deliver outstanding customer service to walk-in, phone, and email customers.
• Oversee warehouse operations
  , ensuring product availability and 99%+ inventory accuracy.
• Manage MRP and purchasing activities to achieve service and inventory goals.
• Verify pricing and purchase order accuracy within the ERP system.
• Collaborate with business units and quality teams to resolve delivery and data issues.
• Lead semi-annual physical inventories and reconcile results with Finance.
• Drive continuous improvement initiatives and cost‑saving projects.
• Support daily warehouse operations as needed (including forklift operations).
• Travel occasionally within the RSC network for support or program rollouts.

• Associate’s degree in business or related field (or equivalent experience).
• Experience in distribution, inventory control, or warehouse management
  .
• Familiarity with MRP, ERP (Infor VISUAL 9 preferred), and Microsoft Office
  .
• Strong analytical, problem‑solving, and communication skills.
• High level of ownership, enthusiasm, and a continuous improvement mindset
  .
• CPIM certification or multi‑site buying experience is a plus.
• Forklift certification/experience is a plus.

• ✅ Join an industry leader with nearly a century of success.
• ✅ Work in a collaborative, safety‑focused environment that values innovation.
• ✅ Drive meaningful improvements in operations and customer experience.
• ✅ Competitive pay, comprehensive benefits, and opportunities for growth.

At Vantage Elevation,
your leadership helps keep the world moving — one elevator at a time.