Assistant General Manager

Position Summary

We are seeking skilled and motivated Assistant General Manager to join our team  this role, you will oversee Guest Experience service at Miami International Airport, ensuring the achievement of Service Level Agreements (SLAs) related to Quality Service Management (QSM), Customer Experience (CX), Resilience, Personnel Management, Health & Safety, and Training. Reporting to the Director of Guest Experience, this role requires a commitment to excellence, professionalism, and the highest standards of operations and team management.

If you are adept in strategic planning, team leadership, operational management, and delivering exceptional customer service, we would love to hear from you.

$75k-$90k annual salary (US Dollars)

ABM offers a comprehensive benefits package. For information about ABM’s benefits, refer to the Recruiting Flyer - Staff & Mgmt.

• Oversee the delivery of high-quality service for MIA's Guest Experience team. Maintain relationships with clients to meet their expectations and deliver on those expectations.
• Manage day-to-day operations, including staffing, scheduling, and resource allocation. Coordinate with other departments to ensure successful execution.
• Implement strategies to enhance guest perception of staff as approachable, proactive, and helpful.
• Specify staff accountabilities to align with operational objectives. Conduct operational and personnel audits, achieving high quality team behaviors and presentation standards.
• Monitor compliance with Service Level Agreements through coordination with clients, contract partners and colleagues while maintaining operational standards.
• Perform other related duties as required.

• A minimum of three years’ experience in General Management roles. Experience with luxury retail, hotel and aviation environments is a plus.
• Strong leadership abilities with the capacity to inspire and motivate a team.
• Advanced verbal and written communication.
• Strong problem‑solving and interpersonal skills.

• Bachelor’s degree in business administration, operations management, or related field.
• Five years’ experience in an operations management role, preferably in luxury retail, hotel, or aviation environments.
• Proven track record in managing operations and delivering on SLAs.
• Knowledge of aviation industry standards.
• Bilingual in Spanish and English a plus.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.

Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM:
Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888‑328‑8606.

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet‑based system used to electronically confirm employment eligibility.

ABM is a military‑friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.

ABM directs all applicants to apply at  ABM does not accept unsolicited resumes.