Manager, Development

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group
. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation‑industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Celebrity Cruises Team has an exciting career opportunity for a full time Manager, Experience Development reporting to the Director, Experience Development.

This position will be working onsite from Miami.

The Manager, Experience Development, for Celebrity Cruises is responsible for managing a team of people and cross‑functional teams that ideate, plan, and deliver high quality products and experiences for Celebrity Cruise guests. This position champions the product vision and strategy to every stakeholder and partner, ensuring the Celebrity Cruise experience is manifested through detailed guest journey mapping, product playbooks and integrated planning throughout Hotel Operations.

This Experience Development Manager will manage a team responsible for the implementation and execution of all new concepts, experiences, activities, dedicated spaces, and programming for Celebrity Cruises. This person will manage various strategic rollout efforts on new ships, modernization efforts for existing fleet, shore and ship experiences and private destinations. This role will lead all the elements of the guest experience, from guest experience brief, through design and execution ensuring that concepts are brought to life in line with the strategic goals and with a full understanding of feasibility (operational).

To be successful, the Product Manager must work collaboratively with other teams including Product Strategy, Consumer Insights, Brand Marketing, Operations, Newbuild, Design, Marketing, Digital, Sales, Risk Management and Revenue Management.

This position also evaluates existing destination tours and experiences offered in a port of call or homeport to determine strengths and opportunities; as well as make recommendations for product differentiation to achieve the brand’s long‑term guest satisfaction and revenue‑driven ambitions. This Manager will identify short‑ and long‑term opportunities that include pre/post‑cruise travel and land vacation experiences, as well as possible overnight stays by the ships by further developing our tour options, and hotel and transfer options.

The opportunities may also extend into shopping experiences while in port; and destination related onboard experiences as well as bringing the destination on board.

• Product definition:
  Provides direct management, direction and collaboration with all partners and stakeholders ensuring that the products being created for Celebrity Cruises are viable, feasible and desirable for our guests. In addition, the Manager must foster and develop a highly collaborative team dynamic and approach that connects various disciplines from the brand, operations, and all partners to ensure a successful product.
• Product definition:
  Ensure that concepts are marketable, drive guest satisfaction and ultimately drive revenue.
• Product definition:
  Create stories (in the form of presentations) outlining the business environment, current product positioning, competitive landscape, insights, and data findings to share recommendations and updates with senior management as well as partners and stakeholders.
• Product delivery:
  Accountable for the products and experiences that are developed for Celebrity Cruises and is ultimately responsible for the final delivery of the product realizing the strategic vision and bringing to life the desired experience for our guests.
• Product delivery:
  Work with Operations, Newbuild, Marketing and senior leadership to ensure proper…