Director Ground Support Services

Overview

This position is responsible for the Ground Ops Station and Facility Audit Program.

• Specifically support the following Job Aids:
  • Key processes
  • New station start-up process
  • Key manuals, checklists, SOPs
  • Ground Ops Loadmasters and PSR
• Manage department (or function) to meet or beat budget.
• Maintain a safe operation (or workplace) through communication, audit, review, and training.
• Ensure adherence to all key corporate policies.
• Continuously identify, evaluate, and implement key process improvement initiatives to improve overall service levels, including
• Resolve customer service issues in a timely manner
• Participate in daily worldwide ground operations conference calls
• Attend Industry conferences and seminars to stay abreast of trends/issues
• Participate on Government and Industry panels
• Meet with customers on a regular basis in concert with Sales and Marketing
• Sarbanes-Oxley compliance
• Provide timely input to Marketing department
• Third-party vendor oversight and contract management
• Contract rate reductions and or preferred pricing through negotiation, same vendor, and volume discounts
• CSDIP Project and the resulting consolidations
• Out-sourcing and in-sourcing opportunities
• Invoice oversight and coding down to station level for all activities
• Provide support functionality that maintains professional and effective liaison programs with relevant regulatory authorities, trade associations, vendors, airports, other professional organizations, etc., including
  • ATA
  • Key Airports
  • Other Vendors and Professional Organizations
• Comply as appropriate with relevant environmental regulatory requirements
• Minimize ground damage to aircraft caused by ground operations
• Corporate facilities: continually evaluate, manage, and procure all worldwide facilities for
  • Cost-effectiveness
  • Location desirability
  • Facility functionality
  • Flexibility and scalability
• Review and approve annual budgets for all ground operations departments
• Participate in monthly departmental budget reviews

Qualifications:

• Degree required, and/or equivalent experience in aviation-related role(s)
• Eight to ten years of experience
• Ability to lead and interact with all levels of the organization
• Comfortable in rolling up their sleeves in a lean environment where limited structure and policy currently exist
• Strong team, interpersonal, and communication skills
• Ability to be supportive and mentally tough

Salary Range: $97,000-$138,000

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

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