Maintenance Control Supervisor

Job Title
: MCC Supervisor

Department
: MCC

Location
:
Corporate HQ Office
- Miami

Reports to
:
Sr. Manager of Maintenance Control / Assistant DOM

The MCC Supervisor is responsible for the day-to-day operational oversight and coordination of aircraft maintenance activities during active operations, ensuring aircraft are maintained in accordance with Company policies, FAA regulations, CFRs, OEM maintenance programs, and safety standards.

Supporting real-time maintenance decision-making, aircraft status monitoring, and interdepartmental coordination. The MCC Supervisor assists in supervising MCC personnel, managing daily workflows, and escalating operational or compliance concerns as appropriate.

The MCC Supervisor plays a critical hands-on role in maintaining continuous airworthiness, minimizing maintenance-related disruptions, and supporting safe, reliable operations.

• Monitor aircraft status and coordinate maintenance activities during daily operations.
• Assist in managing maintenance-related delays, cancellations, and recovery efforts.
• Support accurate management of MEL, CDL, and NEF processes, ensuring proper documentation and compliance.
• Coordinate with Dispatch, Line Maintenance, Planning, Materials, and Quality to resolve maintenance issues affecting aircraft release.
• Escalate safety, compliance, or operational concerns to the MCC Manager as required.

• Assist in ensuring overnight and daily maintenance checks are properly assigned and coordinated.
• Monitor and maintain maintenance tracking systems (e.g., TRAX / FMIS) for accuracy and timeliness.
• Review completed maintenance documentation and support timely correction of discrepancies.
• Support One-Time On-Call Maintenance events and ensure required documentation is completed.
• Assist in monitoring Maintenance Reliability Reports generated by MCC personnel.

• Provide day-to-day guidance to assigned MCC personnel.
• Assist with shift coordination, workload distribution, and operational coverage.
• Support training, onboarding, and recurrent training activities for MCC staff.
• Reinforce company policies, procedures, and safety practices within the MCC team.
• Promote a strong safety culture and ensure adherence to safe work practices.

• Assist in departmental self-audits and corrective action tracking.
• Support evaluations of maintenance control procedures and recommend improvements to the MCC Manager.
• Participate in Reliability or operational review meetings as directed.
• Support Management of Change (MOC) processes when procedural or operational changes are required.

• Assist in preparing daily maintenance summaries, shift turnover notes, and operational reports.
• Maintain clear and professional communication across Technical Operations departments.
• Perform other duties as assigned by the MCC Manager or Director of Maintenance.

• Minimum 3–5 years of airline maintenance experience (Line Maintenance, Heavy Maintenance, or Maintenance Control)
• Minimum 1–2 years of Maintenance Control experience
• Prior lead, supervisory, or acting supervisory experience preferred
• Working knowledge of airline maintenance operations
• Working knowledge of Airbus A320 family aircraft preferred
• Strong organizational, communication, and problem-solving skills
• Ability to work effectively in a fast-paced operational environment
• Demonstrated ability to prioritize tasks and elevate issues appropriately
• FAA Airframe & Powerplant (A&P) certification preferred (or required, per company standard)

This is a full-time, on-site position operating on a 4-on / 4-off, 12-hour rotating shift schedule, which may include days, nights, weekends, and holidays. Flexibility is required to support irregular operations, AOG events, and maintenance escalations. Occasional travel may be required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is…