Associate Customer Experience Manager

Overview

Customer Experience Lead at C&S Wholesale Grocers — Join to apply for this role.

Position Overview:

As a Customer Experience Lead, you will build working relationships with our Customer's Operational Management to achieve high levels of customer satisfaction in relation to our operations, development/adherence of standard operating procedures, credit management, and issue resolution.

• On-site company liaison for a single customer
• Manage the daily relationship between customer and C&S internal operations to ensure customer satisfaction through adherence to standard operating procedures and quality standard operating procedures, claim compliance, issue resolution, appealed claims, and reporting discrepancies to ensure timely resolution and partnership
• Work to improve store and district level operations satisfaction by identifying issues that directly impact the customer
• Partner with key contacts within C&S operations to determine the scope of the issue, resolution, and assist in implementation of any procedural changes
• Develop working relationships with Customer's Senior Operations Management Team and C&S counterparts to effectively address store/HQ level issues
• Assist customer and company to ensure all procedures followed in the field as outlined by each customer's credit policy and standard operating procedures as dictated
• Ensure that all pertinent feedback gathered during customer visits is communicated to the appropriate contacts and departments
• Assist in the resolution of individual store issues that fall outside the normal process and procedures
• Visit customers to gather feedback critical in establishing the veracity and impact of issues at store level in order to determine how current C&S procedures adversely affect established customer operations
• Travel Required:
  
  Yes

• Store:
  Office Temperature 65F to 75F
• Office:
  Office Temperature 65F to 75F

• Knowledge of the retail food and distribution industry
• Must be a motivator and "people person" with strong presentation/public speaking skills. Ability to communicate with employees at all levels of the organization, with careful consideration of the audience. Good time management. Computer literate; working knowledge of Excel, Word and PowerPoint.
• Physical abilities
• Other

• 5-7 years in the retail food industry, preferably in store operations or route sales. Previous team management experience a must.

• Bachelor's Degree - General Studies

• 1st Shift (United States of America)

• C&S Wholesale Services, LLC

C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best® & those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.