Engineering Supervisor

Position Summary

The Engineer Supervisor is responsible for the supervision, organization, maintenance and repairs of all hotel areas, public areas, pools, guestrooms, public restrooms, Food & Beverage outlets, meeting spaces and convention areas. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

• Assist Chief in all operations related to his/her field such as, but not limited to:
  Physical appearance of all areas of the hotel, well performance of all equipment related to HVAC, Power/Electricity, Kitchen, Laundry, Lights and Plumbing in general.
• Perform close supervision on staff previously assigned according to his field of responsibility. Also perform close supervision to the entire engineering staff as necessary. Provide and/or facilitate all necessary training to the staff under his supervision.
• Help and assist Chief Engineer in implementing policies, programs and systems that will optimize the performance of engineering department, keep a close control of cost, expenses and payroll.
• Perform close follow‑up in all external and internal customers’ complaints to assure the best result as possible.
• Conduct walk‑throughs and visually assess the safe and efficient maintenance and operation of the physical structure(s) of the hotel, all mechanical, electrical, HVAC systems and any other related equipment.
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back‑of‑the‑house spaces, and grounds. Verify completion of all repairs, replacement, and renovation projects to offices and employee work areas.
• Monitor and ensure all guest requests are being completed in a timely fashion. Accurate record keeping through Hotsos on assigned tasks is required.
• Maintain effective Preventive Maintenance programs for public areas and conduct special training as needed for new hires.
• Perform general repair and maintenance of any and all equipment found in and around the hotel. Specific work areas will be assigned as needed to each employee, based on skill level and experience.

• Education:
  
  High School Diploma or equivalent and Technical School preferred.
• Experience:
  
  Minimum two years’ experience as Engineering Supervisor or Lead men preferred.

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remain calm and resolve problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
• Machine and tool operation requires safety equipment including eye safety glasses, hearing protectors, work boots, and hard hats.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

• Team Player
• Demonstrates co‑operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures
• H…