Personal Injury Case Manager

The Morgan Law Group, P.A.
• Miami , FL , US Description

Posted 2 days ago

We are seeking an experienced Personal Injury Case Manager to manage personal injury cases from claim initiation through settlement, reductions, disbursement, and final case closure
. This role serves as the primary point of contact for clients, insurance carriers, medical providers, lienholders, and attorneys, ensuring each case is handled efficiently, accurately, and with exceptional client service.

The ideal candidate is highly organized, client-focused, and comfortable managing cases independently while collaborating closely with attorneys and internal teams.

Claim Initiation & Case Setup

• Initiate insurance claims by contacting carriers and obtaining claim numbers.
• Request accident reports and supporting documentation.
• Set up and maintain case files in the case management system, ensuring accuracy and completeness.
• Document all communications with clients, insurance carriers, medical providers, and lienholders.

Client & Medical Treatment Coordination

• Serve as the primary point of contact for clients throughout the case lifecycle.
• Coordinate medical treatment and assist clients with scheduling and provider communication.
• Track treatment progress and maintain consistent documentation.
• Provide regular updates and manage client expectations.

Medical Records & Billing Management

• Request, gather, and organize medical records and billing statements.
• Follow up on outstanding records, bills, and documentation.
• Ensure all treatment and billing information is accurately reflected in the case file.

Demand Preparation & Case Progression

• Prepare comprehensive, case-specific demand letters for settlement negotiations.
• Collaborate with attorneys to ensure demands are complete and timely.
• Monitor case progression and elevate issues as needed to meet internal service standards.
• Maintain accurate and timely case updates in the case management system.

Settlement Review & Reductions

• Review settlement files promptly upon resolution.
• Confirm medical treatment and property damage matters are finalized.
• Identify outstanding balances and lienholders.
• Request and negotiate reductions with medical providers and insurance lienholders, including Medicare, Medicaid, ERISA plans, and private carriers.
• Obtain and document written confirmation of negotiated reductions.

Client Communication & Settlement Explanation

• Keep clients informed throughout the settlement and reduction process.
• Review finalized reductions and estimated net recovery with clients after attorney approval.
• Respond to client inquiries professionally and promptly.
• Prepare detailed closing statements outlining settlement funds, fees, costs, reductions, and client disbursement.
• Coordinate execution of settlement documents and releases.
• Arrange final payments to medical providers and lienholders.
• Ensure all final documentation is uploaded and cases are closed in the case management system.
• Send post-case Google review requests to clients.

• Prior experience as a Personal Injury Case Manager or similar pre‑litigation role.

• Strong knowledge of personal injury claims, medical treatment coordination, and settlements.
• Experience negotiating medical bills and lien reductions.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage a high‑volume caseload independently.
• Proficiency with case management systems and Microsoft Office.