Commercial Lines Account Manager

Location: In office required – Miami, FL

Reports to: VP of Service Operations

Supersure is where insurance careers get supercharged. We’re not just another agency – we’re the scientific revolution in SMB insurance, powered by technology, data, and a relentless focus on client success. Our Account Managers are the glue that holds the client experience together, armed with tools and support that make “old-school” agencies look like dial-up internet. If you want to be the trusted advisor clients rave about – and never want to leave – this is your stage.

Our advantage lies in our blend of AI-powered technology and human expertise, enabling a seamless, omnichannel experience for SMB clients and their employees. We’re giving producers and servicing staff the tools to thrive. We prioritize quality, affordability, simplicity, and value – not just in our products, but in how we operate and in the individuals we hire.

This isn’t business as usual – and we’re looking for people who are ready to build something different.

• Client Relationship Hero: Own a portfolio of commercial insurance clients (GL, Property, BOP, WC, Auto, EPLI, Cyber, and more), delivering proactive, high-touch service that makes you indispensable.
• Renewal Rockstar: Lead the annual renewal process with a “never auto-renew” mindset.
• Coverage Optimizer: Identify gaps, recommend enhancements, and coordinate with Placement Specialists to deliver the right coverage at the right price, every time.
• Service Orchestrator: Handle certificates, policy changes, claims, and compliance needs with speed and precision – leveraging our RPA/APA automations and Help Locker™ vault.
• Client Education & Advocacy: Make insurance understandable and actionable for SMB owners. You’re their go-to for risk advice, market trends, and “what if?” scenarios.
• Team Collaborator: Work closely with Producers, Placement, and Tech teams to deliver seamless onboarding, cross-sell, and retention strategies.

• No More “Firefighting”: Our tech stack automates the chaos – so you focus on relationships, not repetitive admin.
• Omnichannel Service: Meet clients where they are – online, in-person, or hybrid. You’re empowered to deliver your best work, your way.
• Growth & Ownership: We’re scaling fast, and your ideas and leadership can shape the future of our service model.
• Rewards & Perks: Competitive base, exceptional benefits, PTO, and performance-driven financial incentives. We win together.

• Relationship-driven pros who love being the “fixer” and trusted advisor.
• Insurance nerds who get excited about new tools, data, and smarter ways to serve.
• Detail-oriented, organized, and proactive team players.
• People who want to build something legendary, not just “do a job.”

• 2+ years of commercial lines account management or client service experience (agency, carrier, or MGA/MGU).
• Strong knowledge of core and specialty commercial products (GL, Property, WC, BOP, EPLI, Cyber, etc.).
• Comfort with digital platforms, AMS/CRM systems (Applied Epic, Tarmika, IVANS, etc. a plus).
• Excellent communication, organization, and problem-solving skills.
• Property & Casualty license required (or ability to obtain quickly).
• Must be based in Miami, FL area and able to work in-office in downtown Miami (Wells Fargo tower).

• Certified Insurance Counselor (CIC) designation or other industry certifications.
• Experience working in a fast-paced, growth-focused agency environment.
• Service-oriented with a focus on building lasting client relationships
• Technologically savvy and eager to use modern tools to enhance service delivery
• Organized, detail-oriented, and capable of independent prioritization
• Collaborative team player with high accountability
• Strong interpersonal and problem-solving skills

• Determining when to escalate a client or carrier issue to leadership or legal/compliance.
• Identifying appropriate carriers for remarketing or alternative placement.
• Managing prioritization of service requests and daily workflow.
• Selecting appropriate technology tools or resources to serve client needs.
• Determining…