Technical Banking Support Specialist; Portuguese - Hybrid

Position: Technical Banking Support Specialist (Portuguese) - Hybrid
Job Title: Bilingual Technical Banking Support Specialist (Portuguese) - Hybrid
Location: Miami, FL 33131
Pay Rate: $32.06/hour on W2 (paid weekly)
Schedule:

• Hybrid - Minimum of 3 days onsite
• 7:00 A.M. to 4:00 P.M. (Brazil business hours)

Start Date: ASAP, pending onboarding completion
Contract Length: 12-months, with possibility for extension or conversion to full-time
Benefits: Medical, Dental, Vision

This is your opportunity to join a multinational investment bank and financial services holding company whose investment banking and auxiliary sectors are headquartered in Manhattan, NY!

Overview
We are seeking a detail oriented and bilingual Technical Banking Support Specialist to join our LATAM Client Servicing team. This role serves as the first point of contact for technical support inquiries from high revenue clients across Latin America via phone and email. The ideal candidate will provide exceptional service while analyzing, troubleshooting, and resolving issues related to treasury, cash management, card, and depository products used on our electronic banking platform.

Responsibilities

• Serve as the primary contact for technical support inquiries from LATAM clients, ensuring timely and accurate resolution.
• Review, analyze, and determine the appropriate handling of client requests involving banking and treasury products.
• Collaborate with internal business partners to troubleshoot and resolve complex technical or product related issues.
• Provide guidance, training, and education to clients on system functionality and best practices.
• Translate business needs into clear, actionable requirements when partnering with technical teams.
• Participate in team initiatives, special projects, and the implementation of new technologies and processes.
• Maintain a high level of professionalism while presenting information confidently to clients.
• Manage time effectively, knowing when to escalate issues and how to work autonomously when needed.
• Adapt to ongoing change, feedback, and continuous learning in a fastpaced environment.

Required Skills & Qualifications

• Fluent Portuguese and English required, Spanish a plus
• 12 years of experience in the banking or financial services industry
• 1+ years of customer-facing experience
• Technical support or banking services experience preferred (3+ years ideal)
• IT-related degree or equivalent experience preferred
• Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word)
• Ability to navigate multiple systems simultaneously
• Intermediate computer competency
• Strong attention to detail
• Excellent oral and written communication
• Active listening and relation shipbuilding skills
• Critical thinking and problem solving
• Ability to multitask effectively
• Quality assurance mindset
• Comfortable working under pressure and within a team environment
• Ability to engage clients, build rapport, and handle objections
• Self motivated, organized, and able to work independently with minimal supervision
• Openness to coaching, feedback, and continuous change

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