Client Support Technician II

Job Summary

Provides PC hardware and software installation and support services and Internet access support services.

• Bachelor's degree in Computer Science/ Information Systems/related major or at least 3-4 years of equivalent work experience.
• Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
• Troubleshooting skills with 4+ years experience in a Windows- based environment(s) and/or 3+ years experience with Macs.

• Identifies root cause of problems, manages and resolves complex issues in a constantly changing technical environment.
• Installs, configures, implements and maintains desktop client software, Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc) meeting SLAs on incidents and service requests.
• Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
• Performs analytical responsibilities by performing Root Cause Analysis within problem management.
• Tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensure that physical connections are standard, orderly and clearly identified.
• Tracks MCH's assets by updating information as equipment is replaced, moved or changed.

• Ability to communicate effectively in English both verbally and in writing.
• Ability to prioritize tasks and complete assignments within an estimated time frame.
• Action- oriented and self- motivated with the ability to improve the effectiveness, performance and efficiency of the Client Support team.
• Advanced knowledge of Windows 2000/ XP/ Vista, Windows 2000/ 2003/ 2008 Server, Microsoft Office XP/ 2003/ 2007, Microsoft Project, Microsoft Visio, Lotus Notes, Symantec Antivirus and other business applications.
• Certification in A+ and current MCSE preferred.
• Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
• Knowledge and experience of desktop and network management, deployment and tracking tools such as SMS, Ghost, Citrix or comparable applications.
• Sound knowledge of Helpdesk and Asset management software, and general Helpdesk/ Trouble Ticket and Project Management process.
• Superior documentation skills are a must.
• Troubleshooting skills with 4+ years experience in a Windows- based environment(s) and/or 3+ years experience with Macs.

(EOE DFW)

Information Technology

Florida-Miami-Waterford Offices

Full Time