IT Helpdesk Technician

Full service Brickell law firm are seeking a reliable and customer-focused IT Helpdesk Technician to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The successful candidate will be detail oriented, respond to user requests in a timely manner, diagnose problems, and guide users through step-by-step solutions.

• Serve as the first point of contact for IT support via phone, email, chat, or ticketing system
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain computers, peripherals, and mobile devices
• Document issues, solutions, and procedures in the helpdesk system
• Escalate complex issues to higher-level IT support when necessary
• Maintain and update IT inventory and asset records
• Provide basic training and guidance to end users on IT systems and best practices
• Ensure compliance with company IT policies and security standards

• Proven experience in an IT support or helpdesk role
• Strong knowledge of Windows 11
• Strong Knowledge of Microsoft 365, email systems, and common business applications
• Experience with ticketing systems and remote support tools
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and manage time effectively

• Minimum 2 years’ experience providing direct help desk support
• Law Firm Experience Preferred Associate’s or Bachelor’s degree in Information Technology or equivalent experience
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
• Experience supporting mobile devices (iOS, Android)
• Knowledge of cybersecurity best practices

• Strong customer service mindset
• Patience and empathy when assisting users
• Ability to work independently and as part of a team
• Attention to detail and documentation