Customer Project Manager

Qualifications and Skills 3–6 years of experience in project delivery, implementation, or customer‑facing project management roles, ideally within a SaaS or technology environment. Proven ability to manage multiple concurrent client implementations in a fast‑paced, dynamic setting. Strong organizational and time‑management skills with a high degree of ownership and accountability. Excellent stakeholder management and communication skills, with the ability to work effectively across technical, design, and customer‑facing teams.

Comfort working across multiple time zones and collaborating with global teams. Experience using modern project management and collaboration tools such as Jira, Confluence, Miro, Zoho, or similar platforms. Experience in a startup or high‑growth environment is a plus.

Nice to Have Skills & Experience

Enjoy being the calm center of complex, multi‑stakeholder projects. Are comfortable bringing structure and clarity to ambiguous situations. Balance client expectations with internal realities in a thoughtful, pragmatic way. Prefer ownership and accountability over rigid, top‑heavy processes. Take pride in delivering work that directly impacts customer success. Personality Match Analytical, systematic, process‑driven, negotiator, pragmatic, strategic.

Job Description

Insight Global’s Client is a global SaaS company delivering intelligent way finding and digital navigation solutions for large, complex environments such as stadiums, campuses, districts, and venues. Their cloud‑based platform helps organizations create intuitive, data‑driven navigation experiences that improve visitor flow, accessibility, and engagement. Founded in 2017 and headquartered in Sydney, Australia, the team brings together physical, digital, and operational expertise to transform complex spaces into pleasurable, productive, and profitable places.

As their client base grows globally, strong project delivery is critical to ensuring clients realize value quickly and consistently. The Role As Project Delivery Manager, you will own the end‑to‑end delivery of Insight Global’s Client solutions, with a focus on overall project success. Reporting to the Global Business Operations Manager, you will work closely with the Customer Success team, serving as the primary delivery partner across internal teams including Product, Software Development, Design, and Operations.

You’ll be responsible for planning, coordinating, and executing multiple client implementations simultaneously, while helping bring structure, clarity, and repeatability to Insight Global’s Client’s delivery processes. This is a hands‑on, highly collaborative role for someone who thrives in fast‑moving environments and enjoys being the connective tissue between clients and internal teams. Responsibilities Own end‑to‑end delivery of client implementations through the entire project delivery lifecycle, from kickoff to post‑implementation reporting.

Develop and manage detailed project plans, including timelines, milestones, deliverables, and resource coordination. Partner with the Customer Success and Growth team to define project scope, goals, and success criteria aligned to client needs. Serve as the primary point of coordination across internal teams, ensuring alignment, accountability, and clear communication throughout the delivery lifecycle. Collaborate with Technical and Product teams to support prioritization and delivery of agreed technical solutions or product enhancements required for client implementations.

Proactively identify risks, dependencies, and potential issues, and implement mitigation plans to keep projects on track. Provide clear, consistent progress updates to internal stakeholders and customer‑facing teams. Coordinate and manage offshore content delivery and customer support resources to ensure deliverables meet agreed timelines and SLAs. Contribute to the development and documentation of delivery best practices, templates, and processes to support scalable growth.