IT Implementation Manager

This role involves coordinating and managing IT-related projects, including creating and maintaining project schedules, escalating risks, and collaborating with internal and external stakeholders. Responsibilities include vendor coordination, overseeing hardware/software installations, assigning project resources, and supervising both internal staff and outsourced teams. The role requires flexibility for night/weekend work and regular travel.

• Builds and maintains project work plans and/or schedules
• Assists Corporate PM to build and maintain project work plans on Corporate-initiated projects
• Escalates project issues and/or risks to the business owner/IT Director
• Works with vendors on invoicing, moves, quotes, pricing etc.
• Coordinates with the NOS (New office setup) team on IT updates.
• Involvement and supervision of installations of new hardware and software
• Assists with identifying project resources needed and assigns individual responsibilities
• Partners with outsourced resources on all projects for effectiveness and efficiencies
• Partners with outsourced Resources to coordinate Technician weekly assignments
• Supervises, trains, and mentors the staff to maintain standards and ensure future development
• Compliance with all personnel policies and procedures.
• Compliance with HIPAA policies and procedures.
• Perform additional duties and related essential duties as assigned.
• Data Analysis - Analyzes and correlates network dataflow logs, web logs, computer and application user activity logs, and security incident logs for information relevant to a real or potential information security or privacy breach or to support decision making and risk mitigation.
• Project coordination - Support discovery and information gathering sessions. Perform alternatives analysis documenting pros and cons, cost, feasibility, risk and other information to support a decision to select the best solution. Assemble project participants to organize work to complete specific tasks on projects. Organize and facilitate meetings to identify and remove barriers, and to progress work. Follow-up with assignees on incomplete tasks and open issues.
• Collaborates with users to discuss computer data access needs, to identify security threats and violations, and to identify and recommend needed programming or process changes.
• Uses data encryption, firewalls, and other appropriate security tools and applications to conceal and protect transfers of confidential digital information.
• Develops and implements plans to safeguard digital data from accidental or unauthorized modification, destruction, or disclosure; adheres to emergency data processing needs.
• Reviews violations of security procedures; provides training to ensure violations do not recur.
• Monitors and restricts access to sensitive, confidential, or other high-security data.
• Assists with the implementation of AD groups, domain controllers, user management and GPO.
• Assists with MFA rollouts and audits.
• Assists with system build out and integration efforts.
• Works with IT vendors on project implementations.
• Safeguards system security and improves overall server and network efficiency.
• Work Weekends and nights when required.

Specific knowledge and skill-based competencies required to satisfactorily perform the functions of the job include:

• Demonstrated problem-solving and analytical skills.
• Proficient, or able to gain proficiency with, a broad array of security software applications and tools.
• Thorough understanding of computer-related security systems including firewalls, encryption, password protection and authentication.
• Proficient in Microsoft Office Suite or related software. Strong documentation skills.
• Excellent verbal and written communication skills.
• Organized with attention to detail.

• 2-year College Diploma or Bachelor’s degree in computer science, Programming, or a related field required
• 3-5 years internal or external experience with technology systems, hardware, and Healthcare applications
• 3-5 years IT support, installation, and repair experience
• Knowledge of HIPAA and healthcare preferred
• Basic Greenway Intergy Product Knowledge (optional)
• Knowledge of basic Networking, VPN and firewall
• Knowledge of Connect Wise, Crowd Strike, Sophos
• Demonstrated leadership abilities, with a focus on team dynamics and interpersonal skills
• Excellent understanding and strong customer focus
• Able to think strategically and conceptually while managing details
• Good organizational and technical skills
• Able to work independently and be strong team player