IT Field Analyst - Herbert Wertheim College of Medicine

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

The Herbert Wertheim College of Medicine is currently seeking an IT Field Analyst to join our team of professionals.

Duties include:

• Assists all users and students with questions about supported software and computing platforms to the best of his/her ability in a professional and courteous manner.
• Provides support and troubleshooting for Audio Visual (AV) systems (e.g. Crestron, Simulationi
  
  Q) in learning facilities (classrooms and simulation center) and conference rooms. Works off hours, as needed, to maintain AV systems' uptime and operational continuity.
• Edits course capture video and publishes to the end users.
• Uploads and updates course content to the learning management system.
• Performs equipment testing and systems training for end users and other IT staff members.
• Provides support for Boardpaq (board meeting application) and IPad set up. Coordinates with board administrator, sets up equipment and assists with any issues prior to the meeting. Responsible for the collection of all equipment once the meeting has concluded.
• Sets-up and operates sound and multimedia systems for classes, meetings and events. Travels to off campus AV events and clinical locations to provide AV support as needed. Assists users by setting up necessary conference room AV systems for briefings, presentations, and conferences. Establishes connectivity prior to the start of any video conferencing session to verify equipment is functional and participants are on-line.
• Provides coordination among classroom support team to address troubleshooting efforts, testing, implementation and support.
• Works to address escalated issues related to classroom and educational technologies and collaborates with vendors, consultants and Division of Information Technology (DoIT) as needed.
• Provides technical assistance and exam support coverage during exam administrations. Assists with student and testing laptops updates and maintenance.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Bachelor's degree and two (2) years experience in IT related field; OR six (6) years experience in IT related field; OR an equivalent combination of relevant education and/or experience.

Experience working in academic environment preferred.

Excellent verbal and written communications skills as well as interpersonal skills.

Excellent analytical and troubleshooting skills.

Experience with operational support and troubleshooting for Crestron systems.

Experience with learning management systems. (i.e. Canvas, Blackboard, Moodle).

Experience with AV editing.

Experience with course capture software.

Working knowledge of operation of audio visual systems.

Ability to document existing and new processes.

Staff

$40,000-$43,000

Begin time: 7:30 AM

End time: 4:00 PM