Information Technology Technician Iii

Highly technical, specialized work in the installation, support, optimization, administration and documentation of datacenter components, such as servers, Ethernet switches, racks, UPS, PDUs, Wireless Access Points, routers, KVM switches, firewalls, networking wiring, virtual hosts, virtual machines, storage and backup units, cloud based solutions, network tools and core applications (Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, antivirus, anti-spam), and core systems servers running Exchange, Operation Manager, Configuration Manager, VMware, Hyper-V, data-files, fax, WEB, Proxy, DHCP, DNS, SQL, print services, etc.

Work also involves end-user level III support, which is dedicated to resolve escalated problems from Help Desk and other technicians. This work is highly technical work at the end-user side and involves research, installation, support, documentation and optimization of personal computer hardware and software components, such as desktops, laptops, tablets, smart-phones, printers, monitors, scanners, cameras, Windows operational systems, email, antivirus, security settings, PC imaging, PC applications, PC policies and performance, PC virtualization, etc.

An employee in this class works under limited supervision, reports to a senior technical manager or network administrator, and may supervise lower level technicians and function as an advisor.

• Installation and support of physical and virtual servers.
• Installation and support of backbone network devices such as Ethernet switches, wireless controllers, routers, firewalls, etc.
• Performs installation and support of other datacenter components such as racks, UPS, PUDs, KVM, switches and wiring; coordinates and supports solutions and/or applications in the cloud:
  SaaS, IaaS, PaaS, BaaS, etc; administration of Network tools and applications: network tools, Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, antivirus, anti-spam, WEB, Proxy, UCS, etc.
• Administration of core systems and applications:
  Exchange, O365, FAX, Antivirus, Active Directory, SQL, SPAM, Firewalls, Operations Manager, Configuration Manager, VMWARE, Hyper‑V, Data‑File, Clusters, print services, general and application servers, etc.
• Independently administers enterprise storage and backup units.
• Coordinates, deploys, and supports disaster recovery solutions to guarantee business continuity.
• Creates, publishes and maintains documentation of procedures, policies, settings, systems, solutions, etc.
• Resolves service requests escalated by the Help Desk or other technicians associated with end-user equipment and software.
• Researches new technologies to optimize network and end-user components and contributes to provide systems, services and solutions with high level of security, reliability and efficiency.
• Acts as a lead technical advisor to lower level technicians in the resolution of technical problems and in the proper implementation and interpretation of technical procedures.
• Supervises the work of lower level technicians and collaborates with peers and other staff.
• Communicates problems to management and follows through on each task assigned.
• Implements appropriate remedies according to established departmental standards, and recommends to superiors appropriate action/steps to be taken to avoid similar future problems.
• Interfaces with programming staff, operations staff, technical staff, and departmental users and customers on all computer and network related issues and problems.
• Evaluates and recommends new hardware/software.
• Performs other related work as required.

• Bachelor’s degree in Computer Science, Information Systems, Engineering Technology, Computer Engineering, or closely related field.

• Considerable four (4) years experience troubleshooting and supporting servers, data storage or network equipment in the most current released version or the immediate predecessor of a Microsoft, Cisco or VMware based environment, utilizing operating systems and products (Examples: Office 2013/2016 Suite, O365, UCS, vSphere, Hyper‑V, MS Clustering, et. al.).

• Additionally
  , candidates must have considerable four (4) years experience in the following areas:
  Net…