Senior Director IT Windows & Support Services

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

The Senior Director provides strategic leadership for the universitys enterprise IT environment, with primary responsibility for Microsoft-based systems supporting academic, administrative, and research functions. This role requires a deeply technical professional with experience managing large-scale Windows enterprise environments in a complex setting. This role will lead the direction, operations, and coordination of the Windows Enterprise Group and Support Services Group to best serve the university community.

This role works closely with the Vice President of Information Technology and Chief Information Officer to develop university-wide strategic technology plans, fostering a culture of team collaboration, working with academic, research and administrative units. The Senior Director leads the organizational transformation of Windows and Support Service IT systems from traditional functional management to modern delivery methods. As a primary liaison between Central IT and university business units, this position ensures that technology efforts are executed efficiently and collaboratively communicated across the division.

• Provides leadership in the direction and operations of the Windows Enterprise Group & Support Center.
• Develops and executes a multi-year roadmap for the modernization of the Universitys Windows environment, moving from legacy on‑premises infrastructure toward hybrid and cloud‑native solutions (Azure/Entra ).
• Manages software licensing (Microsoft EA), hardware life cycles, and support staff. Defines necessary projects required for the support center and windows environment.
• Leads the transformation of operations to include Dev Ops and agile delivery, researching and recommending automated approaches for system administration.
• Develops strategic relationships with constituencies across the University, the higher education community, and the overall community.
• Works closely with VP and CIO in the development of university wide strategic technology plans. Develops presentations and delivers information to the University community.
• Partners with the Chief Information Security Officer to implement Zero Trust principles, manage patch compliance, endpoint management, and GPO baselines to secure institutional data (FERPA, HIPAA, research data).
• Partners with the Chief Information Security Officer to direct Unified Endpoint Management (UEM) strategy using Microsoft Endpoint Configuration Manager (MECM) and Intune/Autopilot for over 40,000+ endpoints.
• Designs, implements, and supports core applications including Windows, Active Directory, Microsoft Entra , Exchange, and Power Platform- while leading an IT team ensuring 99.99% uptime for authentication services.
• Collaborates with the VP and CIO and the leadership team to set priorities related to IT projects. Negotiates the resources involved, time-frames required, and possible impact to other initiatives or projects. Secures appropriate resources as required and approved.
• Oversees Central IT Support Services, ensuring high‑quality support via phone, chat, ticketing, and enhances Artificial Intelligence capabilities to improve the user experience.
• Builds strong partnerships with peers in the Division of ITs leadership team to help foster a team culture.
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