IT Digital Program Manager

We are seeking aseasoned IT Digital Program Managerto lead and deliver large, complex digital transformation programsspanning multiple regions. This role will overseemultiple projects and workstreamswithin an integrated program, ensuring alignment with strategic business goals and delivering measurable outcomes.

• Manage endtoend program delivery across diverse digital initiatives, including platform modernization, system integrations, and customer facing solutions.
• Coordinatedependencies, risks, and issuesacross projects to maintain schedule integrity and operational continuity.
• Drive project prioritization and sequencingto optimize resources and maximize business impact.
• Engage and influencesenior stakeholders across business, technology, and regional teams.
• Ensure consistent governance, reporting, and transparency across program activities.
• Foster collaboration across global, matrixed teams and vendor ecosystems.

• Oversee digital marketing, lead management, partner onboarding, eCommerce, pricing, quoting, billing, and payments.
• Modernize and integrate CRM, eCommerce, ERP, and billing systems for frictionless experiences.

• Manage distributor websites, customer/partner portals, and marketplaces.
• Implement Customer Data Platforms (CDP) for unified profiles, personalization, and analytics.
• Ensure consistent omnichannel journeys across customers, resellers, VARs, and OEM partners.

• Modernize B2B eCommerce, including catalog, contract pricing, promotions, subscriptions, and bulk ordering.
• Integrate with ERP, pricing engines, logistics, tax, credit, and payment systems.
• Track KPIs such as conversion rates, average order value, and digital adoption.

• Drive API integrations, data exchanges, and onboarding automation with OEMs and channel partners.
• Ensure secure, scalable, and compliant data sharing.

• Establish governance frameworks, manage risks, and oversee budgets.
• Provide executive reporting and ensure benefits realization.

• Apply hybrid Agile and enterprise governance models.
• Align with architecture, security, and data standards.
• Continuously improve execution and transparency.

• Required:
  • Bachelor's degree (Master's preferred) in IT, Business, Marketing, or related field.
  • 10+ years leading large scale digital programs with customer facing platforms.
  • Experience in Contactto Cash initiatives in B2B/distribution and managing large complex programs/projects
  • Certifications:
    
    PgMP, PMP, SAFe, or equivalent.
  • Handson expertise in eCommerce, CRM, CDP, marketing automation, ERP, and billing integrations.
• Preferred:
  • IT distribution, supply chain, or high volume B2B commerce experience.
  • Digital marketing analytics and personalization expertise.
  • Strong financial management skills.

• Entrepreneurial mindset and approach to program leadership
• Customercentric leadership with strong executive presence
• Executive communication & stakeholder management
• Deep C2C process knowledge
• eCommerce & digital marketing fluency
• Vendor & partner ecosystem leadership
• Ability to operate across global, matrixed teams/time zones

#LI-REMOTE

• Client Portal
• Data Transformation
• Digital Technology
• Digital Transformation

At TD SYNNEX, our values guide everything we do:
Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us;…