Support Specialist

Kforce has a client seeking for a Systems Support Specialist in Chicago, IL. This role will provide hardware support for all lines of business Computers, Tablets, Phones, and printers. Primary duties include systems installation, configuration, and administration, e-mail and user account management, patch management, hardware and application software installations and upgrades, problem troubleshooting, and general user assistance. The Support Specialist will also be creating and maintaining internal documentation and sharing user insights to influence device designs, standards, and rollouts.

Technical Services:

* Taking ownership and accountability for the projects and efforts assigned to you

* Company-wide projects (system upgrades, security rollouts)

* Testing and qualifying new hardware

* Repair defective systems and printers

* Manage Timeclock rollouts, Troubleshooting and configuration

* Maintains updated remote access tools (i.e. Splashtop) on all devices

* Work with PC vendors to create quotes and resolve warranty issues

* Securely wipe and assist with surplus older equipment

Provide direct end-user support for Windows, Mac OS, and Linux operating systems in a heterogeneous networked environment, minimizing the number of issues that must be referred to level 3 System Admins:

* Initial OS installation and physical deployment of workstations to users

* Monitor and resolve OS patch and antivirus issues

* Conduct network troubleshooting and IP management

* Application support, installation, and upgrades

* Support and troubleshoot printer issues
* Relevant industry certifications preferred (i.e.: Azure, Office
365 Admin or similar designations)

* 3-5+ years of virtual experience

* Experience Managing Office 365 users

* Experience with Exchange Online (Office 365)

* Experience with imaging (Windows and/or OSX), package deployment, and systems management through Microsoft Intune

* Intune experience

* VDI experience

* Windows and Linux Server exposure

* Scripting experience for automation

* Experience working in support as a product specialist

* Experience owning and leading cross-functional projects that improve the user experience

* Ability to turn countless support interactions into meaningful insights that can easily be interpreted into future product designs