Onsite Technical System Manager - Miami Area

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* Oversee, manage and administer the Motorola Astro P25 radio system operations for Miami-Dade County.
* Deliver maintenance and support services for Motorola's ASTRO P25 and associated technologies, dedicated to ensuring public safety for Miami-Dade Fire Rescue (MDFR).
* Develop system-related monthly reports tailored to customer agreements.
* Generate monthly reports on subscriber repairs as per customer specifications.
* Initiate, monitor, and resolve cases efficiently, providing customers with regular status updates.
* Organize and oversee scheduled preventative maintenance for the P25 radio system.
* Schedule and manage site inspections to be completed in a timely manner and provide customer documentation.
* Provide assistance on First Net PTT Devices and deployable including but not limited to technical administration.
* Maintain, optimize, test, document and manage highly technical Motorola communications systems.
* Oversee and coordinate minor project tasks.
* Plan and execute system upgrades according to schedule.
* Track and manage any FSBs (Field Service Bulletins) and advise the customer when applicable.
* Promptly raise and monitor significant service problems within Motorola Solutions, involving appropriate personnel. Organize meetings and conference calls as required until issues are resolved.
* Act as the single point of contact for MDFR regarding all service related issues.
* Monitor of MOSCAD.
* Monitor the testing of the voting systems including remote site sensitivity verification.
* Assist with third party maintenance escorts to radio sites (UPS, A/C, Tower climber, Drone Inspections, etc.)
* Assist with investigation of weak signal complaints and interference complaints.
* Inventory and tracking of all infrastructure equipment (spares, out for repair, FRUs, etc.).
* Console programming
* Maintain inventory of subscriber code plugs.
* Validate programming configuration of subscribers.
* Focus on maintaining optimal performance levels across an integrated system while taking a proactive approach to address and mitigate system level alarms and malfunctions.
* Manage system availability through routine system maintenance, performance monitoring and system wide preventative maintenance.
* Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and the documentation of results.
* Optimize and support complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.
* Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks.
* Deliver knowledge in standard telephony, dedicated data circuits, and packet switching techniques.
* Provide weekly reports of activities and accomplishments.
* Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
* Continuous training in the latest technologies and troubleshooting techniques.
* Team with Engineering, Project Management, Customer Service and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.

The Onsite Technical System Manager will be responsible for supervising a team of 4 direct reports, as well as other management duties. Will supervise/manage on site Motorola Solutions Technician(s).
* Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures.
* Experience as a Radio Administrator/System Manager with expertise in P25 Systems, ASTRO 25, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment.
* Highly knowledgeable in wired/wireless communications systems, including local area networks (LAN) and wide area networks (WAN).
* The ideal candidate should possess a strong understanding and awareness of cybersecurity principles and practices.
* Proficient in MS Word, Excel, Outlook, and Access, demonstrating strong computer literacy.
* Possesses exceptional self-management and interpersonal skills to effectively collaborate with customers, subcontractor partners, and various teams within Motorola Solutions.
* Self-motivated and capable of performing duties independently without direct supervision.
* Skilled in quickly resolving customer problems even in stressful situations.
* Familiarity with configuring and testing base stations, repeaters, routers, switches, and MPLS networks.
* Proficient in installing, configuring, and maintaining computer networks, including cabling, routers, switches, firewalls, and bridges.
* Ability to develop and deliver technical training.
* Provides guidance on integrating new tools and solutions into team operations.
* Proven experience utilizing…