Information Technology Operations Specialist

Information Technology Operations Specialist

The Technology Operations Specialist will serve as the primary point of contact to provide essential administrative and operational support to ensure the smooth execution of the reservation systems program. This role will oversee onboarding and offboarding workflows, application access coordination, Service Now request intake, vendor SOW support and any program documentation. The specialist ensures consistent execution of operational processes, contributing to tech-related workflows and supports smooth day‑to‑day operations for the Reservation Technology Team.

• Create Standard program onboarding content and provide direction to new and existing team members on administrative issues
• Serve as point of contact to support all admin SNOW/People Soft/Workday requests around offboarding/onboarding, vendor access, system access and application access
• Ensure new team members have all appropriate access and departing team members are disabled on all systems.
• Conduct User Access reviews twice a year to ensure all app access is appropriate.

• Create program documentation standards and audit team adherence to standards.
• Hold training sessions to teach program resources.
• Coordinate team's townhalls, team building events and communications.
• Serve as POC with Vendor relationships.
• Coordinate and track budget/expense reporting with Finance Team

• Oversee project planning, execution and reporting within the Clarity PPM platform to ensure alignment with organizational goals and timely delivery
• Analyze existing processes and data to identify improvement opportunities
• Identify and establish process metrics to help monitor, measure and provide feedback on process performance.

• Serve as level 1 support for team member questions/issues on applications using Service Now.
• Foster continuous improvement culture and passion for simplifying, standardizing and automating business processes.
• Perform other job‑related functions as assigned.

Degree Type: Bachelor's Degree

Field(s) of Study: Bachelor's Degree in IT, Business Admin or related field of study or any equivalent combination of experience and skill.

Experience:

• 1-3 years supporting IT Operations, access management, service desk workflow, or technology program coordination in a fast‑paced environment
• Experience with enterprise tools such a Service Now, Confluence and Jira.