Desktop Support​/Intune Specialist

Base Pay Range

$17.00/hr - $20.00/hr

Kforce has a client seeking a Desktop Support/Intune Specialist in Miami, FL.

Summary:

We’re seeking a hands‑on Desktop Support/Intune Specialist to own day‑to‑day endpoint management across approximately 250‑300 devices (desktops, laptops, mobile phones, and printers). This is a full on‑site position supporting local users and partnering closely with the global networking team. The ideal candidate is comfortable leading Intune‑based deployments.

• Build, configure, and deploy Windows desktops using Microsoft Intune (device enrollment, policy/application deployment)
• Provide tier‑2 support for ~250‑300 endpoints: OS issues, drivers, profiles, application installs/updates, and user account assistance
• Manage and support mobile devices: enrollment, policies, email profiles, and security/compliance
• Support printers: setup, drivers, queues, basic hardware troubleshooting
• Collaborate with the global networking team for escalations; global team owns Aruba, this role focuses on local Cisco support

• Assist with routine tasks and basic troubleshooting in VMware environments (e.g., checking VM status, escalating host/storage issues appropriately)

• Maintain accurate documentation: build procedures, device inventories, deployment runbooks, and knowledge‑base articles
• Uphold endpoint security and compliance standards; follow change/incident processes

• 3‑5+ years of experience in desktop/endpoint support (enterprise or multi‑site preferred)
• Hands‑on experience with Microsoft Intune for Windows device deployment and policy/app management
• Proficiency supporting Windows 10/11, Office/M365, device drivers, and common desktop applications
• Familiarity with mobile device setup and configuration (corporate email, enrollment, basic MDM concepts)
• Basic networking troubleshooting skills in Cisco environments (link/port checks, VLANs, DHCP/DNS, Wi‑Fi client issues)
• Strong customer‑service, communication, and documentation skills; able to work fully onsite Mon‑Fri

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

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Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.