Analyst , Enterprise

Position Summary

The Analyst I, Enterprise Operations will be responsible for providing support and enhancements to core business applications, including Sage X3 ERP and other enterprise-wide applications.

This role is responsible for troubleshooting system issues, assisting end-users, and ensuring smooth integration across platforms.

The Analyst I will utilize specialized technical knowledge to resolve a range of business problems related to the use of the Enterprise system applications and other related systems, from simple to complex issues. The Analyst I will also leverage enterprise integration platforms to design and implement business process automations that improve efficiency and data accuracy.

The ideal candidate will have 1-2 years of experience in application support and the ability to collaborate with cross-functional teams to translate business requirements into technical solutions. This position offers an opportunity to grow technical expertise while contributing to the continuous improvement of enterprise operations systems.

• Recognizes discrepancies and/or problems with analysis, process mapping, or system implementation results and leads toward corrective action.
• Provide day-to-day support to enterprise system applications, including Sage X3, and other SaaS and on-prem applications.
• Troubleshoot application issues, identify root causes, and provide timely resolutions or escalation as needed.
• Assist with configuration, upgrades, testing, and deployment of system changes and enhancements.
• Develop and maintain system documentation, workflows, and user guides.
• Collaborate with business teams to gather requirements and translate them into functional system solutions.
• Utilize integration platforms to build, monitor, and optimize system integrations and business process automations.
• Support reporting and data analysis needs using Sage Data & Analytics, Power BI and other business intelligence tools.
• Monitor system performance, data integrity, and security compliance across supported applications.
• Participate in system related projects, ensuring deliverables are met on time and within scope.
• Provide training and user support to enhance adoption and effective use of business systems.

Essential Duty Definition:

• Bachelors Computer Science/Information Systems or equivalent
• 1-2 years of experience in application support, systems analysis, or related IT/business systems role.
• 1-2 years Qualifications Experience with mid to large scale ERP such as Sage X3, Microsoft Dynamics, Epicor, or Net Suite, Infor or similar, a plus
• Strong understanding of complex business logic and complex enterprise applications.
• Exposure to document management or workflow solutions (e.g., Docufire).
• Experience with collaboration/project management platforms (e.g., Smartsheet).
• Familiarity with business intelligence/reporting tools (Sage Data & Analytics, Power BI or similar).
• Hands‑on experience with integration platforms (Workato preferred)
• Basic SQL skills and understanding of relational databases.
• Analytical and problem‑solving ability. Roll‑up‑the‑sleeves attitude and a hands‑on approach.
• Well‑organized; able to prioritize and coordinate tasks and projects effectively.
• Experience with managing projects and priorities with competing deadlines.
• Experience working with users and vendors on competing issues and questions promptly within a service ticketing system.
• Communicate effectively with all levels of the organization by providing clear and concise communication.
• Strong collaborative skills; experience working with various departments for a common goal.

• Sedentary work that generally requires sitting and/or standing