Field Services Engineer

Job Overview

We are seeking a versatile Field Service Engineer in a hybrid role. One who can seamlessly balance onsite client support with remote service desk responsibilities. This role is ideal for someone who thrives in client-facing environments, enjoys solving both technical and networking challenges, and is comfortable traveling between client sites in Florida (primarily Pompano Beach and Miami, with the possibility of additional locations).

The successful candidate will support Cortavo’s managed services clients with a mix of onsite installations, networking tasks, deskside troubleshooting, and remote service desk coverage plus other technical issues that may arise. You’ll take on tasks ranging from running network cables and installing access points to resolving end user tickets and contributing to our knowledge base. This position demands adaptability, technical proficiency, and strong communication skills.

This role has dual reporting to the Service Delivery Manager and the Service Delivery Team Lead.

• Onsite support at multiple Florida client locations as required by customer needs (primarily Pompano Beach and Miami).
• Travel readiness with flexibility for short notice assignments, including overnight and multiday deployments.
• When not onsite, provide remote service desk coverage, ticket management, and collaboration with internal teams.

• Onsite & Field Support – Deliver hands‑on support at client locations, serving as Cortavo’s technical representative.
• Handle simple networking tasks: running network cables, installing access points, basic switch/router/firewall connectivity checks.
• Assist with onsite troubleshooting of desktops, laptops, printers, and peripheral devices.
• Support device imaging, deployment, and onboarding/offboarding of users.
• Maintain clean and professional workspace setups, including cable management and workstation presentation.
• Travel between client sites in Florida (Pompano Beach, Miami, and others as needed).
• Helpdesk support – configure Outlook and One Drive, printer configurations, Internet issues, networking questions, access via Remote Desktop, and other Level 1‑2 support issues.
• Engage with initial calls and/or emails, create the initial ticket, and provide warm handoffs to other departments as needed.
• Maintain tickets: review, close, follow‑up, and set reminders to ensure timely completion.

• Maintain and write accurate knowledge‑base articles as new information is discovered.
• Maintain client information records, ensuring accuracy in Autotask, Salesforce, and

• Install and configure computer hardware, software, and peripherals according to organizational standards.
• Maintain accurate inventory records of computer hardware.
• Install, update, and ensure required software availability.
• Create and update documentation for provisioning processes, troubleshooting guides, and best practices.

• Train with the Engineering department and Service Desk Analyst peers to improve skills and knowledge.
• Complete certifications as requested.

• Associate or Bachelor’s degree in progress.
• 3 years IT service desk experience.
• 3 years of customer service experience over the phone and email.
• 1 year of Managed Service Provider experience.
• Experience with service desk ticketing systems (Autotask).
• Proficiency with Microsoft 365 Admin, Windows 10/11, Microsoft Office Suite and Microsoft Teams.
• General knowledge of network devices (switches, firewalls).
• General knowledge of macOS, including setup, support, and application troubleshooting.
• Strong written and verbal communication skills; empathetic customer service approach.
• Excellent organizational, time‑management, and multitasking capabilities.
• Ability to work after hours on‑call rotation.
• Valid U.S. driver’s license with a clean driving record.
• Ability to travel regularly within Florida and on short notice, including overnight trips.
• Ability to lift/move 50+ pounds and stand for extended periods.

• Microsoft Certifications, particularly Microsoft 365 Certified:
  Enterprise Administrator…