Principal Consultant, AI Automation

Who We Are

At Ampersand, our vision is to be a recognized, trusted consulting partner that empowers both clients and consultants to thrive in the age of AI — known for innovation, measurable impact, and a culture built on curiosity and progress. Our consultants are problem-solvers who combine deep technical expertise with business acumen to deliver outcomes that matter.

Rooted in South Florida, we're an innovative team that values authenticity and entrepreneurial spirit. We embrace ambiguity, lead with empathy, and aren't afraid to push boundaries. Our strength lies in our diversity of thought and our commitment to doing what's right for our clients.

About This Opportunity

This role blends strategic consulting leadership with deep technical automation engineering. You'll work directly with clients to understand their business challenges, design AI-powered automation strategies, and build intelligent workflows that create immediate value.

This is an ideal opportunity for someone who enjoys operating across both strategy and execution—someone who can lead a room, architect solutions, and still dive into the technical build when needed.

What Makes This Role Different

This role requires equal parts consultant, architect, and engineer. You will:

• Lead client conversations, discovery sessions, and executive-level briefings
• Translate ambiguous business problems into scalable AI automation strategies
• Architect automation solutions that may include agentic workflows, RAG pipelines, and multi-system integrations
• Build automation workflows from proof‑of‑concept to production
• Provide oversight and mentorship to internal teams and client stakeholders
• Influence Ampersand's AI automation best practices and delivery standards

Essential Requirements (Non‑Negotiable) Consulting Leadership

• Minimum 5+ years in professional services, consulting, or a client‑facing technical role
• Experience leading client engagements from discovery through delivery
• Comfortable managing senior stakeholders and presenting complex ideas clearly
• Ability to scope projects, define requirements, and guide clients through project delivery

Automation Engineering Expertise

• Deep hands‑on experience building workflow automations in tools such as Make, Workato, Zapier, UiPath, or Power Automate
• Strong understanding of system integration, APIs, error handling, data structures, and scalable workflow design
• Proven track record of delivering reliable, production‑ready automations
• Ability to document architectures, create runbooks, and maintain clean operational frameworks

AI & Agentic Automation

• Experience implementing LLM‑powered workflows
• Familiarity with RAG, vector databases, embeddings, and model orchestration
• Ability to evaluate LLMs, design prompts, and build guardrails for accuracy and reliability
• Interest in emerging agentic technologies and how they reshape business operations

Delivery & Operational Excellence

• Strong project management capabilities
• Ability to operate independently while collaborating closely with cross‑functional teams
• Commitment to quality, testing, and continuous improvement
• Comfortable balancing client needs, timelines, and technical complexity

What You'll Do Immediate Impact (Months 1‑3)

• Lead technical and business discovery sessions with clients
• Translate requirements into automation architecture
• Build early proof‑of‑concept workflows demonstrating AI‑enabled value
• Establish delivery plans, documentation, and automation standards

Ongoing Responsibilities

• Architecture & Leadership: Own solution design and technical decision‑making across client engagements
• Automation Build: Develop, test, and deploy AI‑powered workflows
• Client Advisory: Act as a trusted advisor on automation strategy, AI adoption, and governance
• Integration: Connect client systems, data sources, and APIs into unified, maintainable workflows
• Enablement: Train client teams and support long‑term ownership
• Innovation: Help shape Ampersand's automation and AI delivery frameworks

Ideal Candidate Profile

You're someone who:

• Moves comfortably between strategic conversations and hands‑on engineering
• Enjoys helping clients navigate uncertainty and understand what AI can realistically deliver
• Builds with…