Site Reliability Engineering Manager

2 days ago Be among the first 25 applicants

$/yr - $/yr

Desired Experience Range- 10 + Years

Location of Requirement
- Miami, FL, USA

.NET/Java, Service Now, App Dynamics, Pager Duty, Grafana, Splunk, Azure ADO, Git Hub, Maven, Gradle, Selenium, JMeter, Postman, Sonar Qube, Google Analytics, Figma, Swagger, Giga Fox, Ready API, Load Runner, Pager Duty, Slack

• Experience in .NET and Java frameworks.
• Proven leadership managing SRE and Dev Ops teams.
• Incident and problem management using Service Now.
• Expertise in Observability:
  App Dynamics, Pager Duty, Grafana, Splunk.
• Deep understanding of CI/CD with Azure ADO, Git Hub, Maven, Gradle.
• Automated regression and performance testing experience with Selenium, JMeter.
• Experience building self-healing systems.
• Strong skills in root cause analysis (RCA) and problem identification.
• Ability to define and enforce SLAs and response metrics.
• Document and maintain version-controlled knowledge repositories.
• Exposure to self-healing systems in SRE or Dev Ops context.
• Self-Healing
• Ticketing Automation
• Observability Dashboard
• Proactive incident & problem analysis framework
• Dynamic Thresholds
• Test Data Quality & Automation

• Certifications in AWS/GCP/Azure
• Experience working in a Travel/Tourism industry

• Lead implementation of automation and self-healing deliverables across teams.
• Design and drive observability dashboards and proactive alert systems.
• Define, track and report SLA adherence, MTTR, and ticket lifecycle metrics.
• Establish an incident audit and RCA review processes with version control.
• Coordinate cross-functional teams in incident escalation and resolution.
• Mentor SRE engineers and drive continuous improvement efforts.
• Ensure usage of standardized templates for knowledge management and RCA.
• Implement risk-based testing strategies and shift-left practices.

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting