Endpoint Services Technician

Endpoint Services Technician - Central page is loaded## Endpoint Services Technician - Centralremote type:
On-Site locations:
Miami, FLtime type:
Full time posted on:
Posted Todayjob requisition :
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** Current Employees:
** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click  to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this .The Endpoint Services Technician - Central provides technical user advice and support to academic and administrative staff for problems and questions related to network communications.

The incumbent also monitors systems and advises senior staff of network application status.
** CORE JOB FUNCTIONS
*** Acts as first point of contact in the problem determination process, for desktop and network issues.
* Provides quality customer service to all clients in a timely and professional manner.
* Organizes and prioritizes support requests.
* Monitors, administers, tracks, and verifies completion of help desk tickets.
* Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
* Prepares, installs, tests, and certifies any desktop configuration, including any software drivers.
* Conducts basic troubleshooting for desktop and laptop computers.
* Applies migration from previous PC and executes PC hardware moves.
* Loads and configures software at desktop.
* Verifies software is functional and escalates issues.
* Decommissions any existing hardware that has been replaced.
* Completes, updates, and closes Service Center tickets.
* Adheres to University and unit-level policies and procedures and safeguards University assets.
** MINIMUM QUALIFICATIONS
***
* Education:

** High school diploma or equivalent
*
* Experience:

** Minimum 1 year of relevant experience. Any relevant education, certifications and/or work experience may be considered.
** Knowledge, Skills and Attitudes:
*** Skill in completing assignments accurately and with attention to detail.
* Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
* Ability to process and handle confidential information with discretion.
* Ability to work evenings, nights, and weekends as necessary.
* Commitment to the University’s core values.
* Ability to work independently and/or in a collaborative environment.
* Proficiency in computer software (i.e. Microsoft Office).The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
** Job Status:
** Full time
** Employee Type:
** Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit  to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
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