Technical Product Manager, eCommerce Platform

A US-based company (a global leader in cruise vacationing industry) is looking for a Technical Product Manager to work on its customer-facing web-based solution used by hundreds of thousand users daily.

We’re looking for a Technical Product Manager (TPM) to own the eCommerce Platform as a product. You’ll partner with the Sr. Engineering Manager (Sr EM) and a team of six Platform Engineers to evolve from a ticket-driven “service” model to a product mindset that enables self-service for product teams, improves reliability, and optimizes cloud spend. You will set the vision, define the roadmap, prioritize work across streams (projects vs.

ad-hoc), and drive measurable outcomes across developer experience, velocity, security, reliability, and cost.

• Define and continuously refine the Platform Product vision, strategy, and multi-quarter roadmap (paved roads, golden paths, internal developer platform capabilities, and self-service catalogs).
• Translate business and engineering priorities into clear outcomes and OKRs (e.g., lead-time reduction, change failure rate, MTTR, SLO attainment, cloud cost per transaction).
• Maintain and socialize the roadmap with executive, product, security, data, and infrastructure stakeholders.

• Operate a rigorous intake and triage process to balance strategic initiatives with operational / adhoc requests; make trade-offs visible.
• Own prioritization using impact / effort, cost savings, risk reduction, and developer adoption metrics.
• Drive execution with the Sr EM: articulate acceptance criteria, define release milestones, run sprint ceremonies, and ensure on-time delivery.

• Productize platform capabilities (e.g., service templates, CI / CD pipelines, deploy buttons, environment provisioning, secrets & identity, observability by default) to reduce toil.
• Lead adoption of an Internal Developer Portal (e.g., Backstage) and Service Catalog with opinionated defaults (security, SLOs, logging, tracing).
• Launch and measure golden paths for common workloads (web, API, batch, data / ML), targeting time-to-first-prod and onboarding time reductions.

• Partner with SRE / Sec Ops to define SLOs, error budgets, incident response playbooks, and change management guardrails; ensure platform upgrades (Kubernetes, runtimes, libraries) occur with minimal disruption.
• Embed policy-as-code and security-by-default (least privilege IAM, image signing, SBOMs, software supply chain controls).

• Own cloud cost KPIs: cost / booking, cost / request, unit economics per product area.
• Drive savings plans, rightsizing, autoscaling, storage lifecycle policies, and data egress governance.
• Publish transparent showback / chargeback reports to business / product leaders; forecast spend vs. budget.

• Run Platform Council (monthly) to align priorities and communicate trade-offs.
• Build customer empathy: perform user research with product teams, run betas, gather NPS, and iterate.
• Create clear documentation, release notes, and enablement assets (videos, how-to guides, runbooks).

• Developer Velocity: 30–40% reduction in time-to-first-prod for new services; 20% improvement in lead time for changes (DORA).
• Reliability: 90%+ services with published SLOs; MTTR down 25–35%.
• Adoption: 70%+ of product teams using platform golden paths and IDP service catalog.
• Cost: 20–30% unit-cost reduction (cost / booking or cost / request) with maintained or improved performance.
• Security & Compliance: 100% adoption of baseline controls (SBOM, image scanning, least-privilege IAM).
• Satisfaction:
  Platform NPS ≥ +40 from internal users.

• 5–8+ years in technical product management or platform product roles supporting engineering teams at scale.
• Strong system understanding across cloud (AWS preferred), Kubernetes / EKS, networking, IAM, CI / CD, observability, caching, and data flows for high-traffic eCommerce.
• Demonstrated experience building self-service platforms (service templates, infra as code, IDPs, service catalogs).
• Prov…