Onsite Field Service Engineer; hybrid​/FL- sites

Job Overview

We are seeking a versatile Field Service Engineer in a hybrid role that balances onsite client support with remote service desk responsibilities. This role is ideal for someone who thrives in client‑facing environments, enjoys solving technical and networking challenges, and is comfortable traveling between client sites in Florida (primarily Pompano Beach and Miami, with the possibility of additional locations).

The successful candidate will support Cortavo’s managed services clients with a mix of onsite installations, networking tasks, deskside troubleshooting, and remote service desk coverage, plus other technical issues that may arise. Tasks range from running network cables and installing access points to resolving end‑user tickets and contributing to our knowledge base. This position demands adaptability, technical proficiency, and strong communication skills.

• Onsite & Field Support: Deliver hands‑on support at client locations, serving as Cortavo’s technical representative.
• Handle simple networking tasks: running network cables, installing access points, and basic switch/router/firewall checks.
• Assist with onsite troubleshooting of desktops, laptops, printers, and peripheral devices.
• Support device imaging, deployment, and onboarding/offboarding of users.
• Maintain clean and professional workspace setups, including cable management and workstation presentation.
• Travel between client sites in Florida (Pompano Beach, Miami, and others as needed).
• Helpdesk: Provide a blend of on‑site and remote support, including configuring Outlook and One Drive, printer configurations, internet issues, networking questions, and remote desktop access.
• Engage with initial calls and/or emails, create the initial ticket, and escalated as necessary to other departments with warm handoffs.
• Maintain tickets by reviewing existing cases and closing or following up appropriately, ensuring timely completion in collaboration with the escalation team.
• Maintain and write accurate knowledge‑base articles; collect and update client information records in systems such as Autotask, Salesforce, and
• Install and configure computer hardware, software, and peripherals according to organizational standards; maintain accurate inventory records.
• Create and update documentation for provisioning processes, troubleshooting guides, and best practices.
• Train with the Engineering department and Service Desk Analyst peers to improve skills and knowledge; complete certifications as requested.

• Associate or Bachelor’s degree in progress
• 3 years of IT service desk experience
• 3 years of customer service experience over the phone and email
• 1 year of Managed Service Provider experience
• Experience with service desk ticketing systems (Autotask)
• Proficiency with Microsoft 365 Admin
• Proficiency with Windows 10/11
• Proficiency in Microsoft Office Suite and Microsoft Teams
• General knowledge of network devices (switches, firewalls, etc.)
• General knowledge of macOS, including setup, support, and application troubleshooting
• Strong written and verbal communication skills; empathetic customer service approach
• Excellent organizational, time management, and multitasking capabilities
• Ability to work after hours on‑call rotation
• Valid U.S. driver’s license with clean driving record
• Ability to travel regularly within Florida and on short notice, including overnight trips
• Ability to lift/move 50+ pounds and stand for extended periods

• Bachelor’s degree
• Microsoft Certifications (Microsoft 365 Certified: Enterprise Administrator Expert, and Exam MS‑102: Endpoint Administrator)
• Familiarity with IT hardware, software, and managed services technology
• Proficiency in Google Suite, particularly Gmail and Google Docs
• Working knowledge of Microsoft Intune
• Familiarity with Entra is a plus

• 60% – Onsite Service Desk Support (~24 hours per week)
• 20% – Remote Service Desk Support (~8 hours per week)
• 15% – Knowledge Base Documentation (~6 hours per week)
• 5% – Professional Development and Certifications (~2 hours per week)

• Competitive salary, as well as employer‑contributed health benefits
• Unlimited paid time off
• Onsite work as needed
• Remote work
• Access to a company cell‑phone plan
• Seat on an energetic team that collaborates and pushes each other to be better
• Fast‑paced but cooperative environment with endless potential for growth
• Celebration events for team and company successes throughout the year

To work relentlessly with IT professionals to make their jobs easier; provide sound advice to meet technical and budgetary requirements; give peace of mind regarding infrastructure and cloud investments; and offer an exceptional customer experience from start to finish.

Flexible work‑from‑home options available.