Technical Support Engineer

A comprehensive job offer for a Technical Support Engineer at Simplex Group, a leading provider of commercial transportation services. The role involves assisting staff with IT technical issues, responding to support tickets, remote and on‑site client interaction, installation, configuration, troubleshooting, and documentation.

• Act as the initial point of contact for all computer and system-related concerns from customers.
• Install and configure computer systems and applications, deploying system images.
• Evaluate and prioritize support cases.
• Ensure timely resolution of reported issues.
• Communicate and solve customers' problems via phone, email, remote connection, and face‑to‑face.
• Consult and provide solutions for customer problems.
• Track and manage work record.
• Document requests for service and resolution steps.
• Assist management in creating training materials for computer troubleshooting and usage.
• Organize documentation for warranties and instructional guides for hardware.
• Build and maintain relationships with vendors.
• Maintain high organization and time‑management skills with attention to detail.
• Occasional night and weekend work; travel 5‑10% may be required.

• 2+ years of experience as a Technical Support Engineer or similar role.
• BS degree in Information Technology, Computer Science or equivalent.
• Strong analytical and problem‑solving skills.
• Familiarity with MS Active Directory, Exchange, VPN, VOIP/SIP, Remote Desktop and Office 365.
• Experience with Windows, Mac OS and networking.
• Ability to work effectively in geographically diverse teams.
• Procurement, inventory and asset management experience a plus.
• Self‑motivated, detail‑oriented, able to multitask and prioritize under high pressure.
• Excellent communication and interpersonal skills.
• Fluent in written and spoken English;
  Spanish speaking a plus.

• Able to work on an on‑site position.
• Excellent verbal and written communication.
• Exceptional interpersonal and customer service skills.
• Outstanding organizational skills and attention to detail.
• Strong analytical, logical thinking, and problem‑solving skills.
• Excellent time management and proven ability to meet deadlines.
• Ability to prioritize tasks and delegate when appropriate.

• Eager to learn.
• Team player.
• Adaptable.

Seniority level: Associate

Employment type: Full‑time

Job function: Information Technology and Customer Service

Industries: Truck Transportation

Location: Miami, FL