SAP OTC Specialist; Order - to - Cash

Overview

SAP OTC Specialist (Order-to-Cash) (contract) role vides advanced support and expertise in SAP OTC processes, with a focus on troubleshooting, problem resolution, and operational improvement. Requires hands-on experience with SAP S/4

HANA OTC, logistics execution, and order management, plus ability to manage escalations, support go-live/hypercare, and drive resolutions across client sites. Responsible for analyzing order backlogs, identifying systemic issues, and driving improvements.

• Analyze open order backlog and identify resolution pathways.
• Derive patterns and recurring issues by customer and warehouse location, and manage problem resolution.
• Support escalated blocked orders from the L1 tier and provide actionable solutions.
• Direct teams with step-by-step instructions to clear orders.
• Identify and recommend areas of operational improvement.
• Manage reporting and documentation, including tips, tricks, and workarounds.
• Provide hands-on support during emergency situations and escalations.
• Support go-live and hypercare activities, ensuring stability of operations.
• Work onsite at client locations with 100% weekly travel required (Miami, FL; Houston, TX; Chandler, AZ; Wichita, KS; O’Fallon, MO).

• 6–10 years of SAP OTC experience in order management.
• Strong hands-on expertise in SAP S/4
  
  HANA OTC, logistics execution, and order-to-delivery processes.
• Deep knowledge of ATP (Available-to-Promise) and backorder processes.
• Proven experience troubleshooting and resolving order management issues in live environments.
• Strong knowledge of ALE/IDOCs and SAP Fiori.
• Demonstrated ability to lead teams and act as a self-starter.

• Ability to work under pressure in critical, time-sensitive situations.
• Strong problem-solving and analytical skills for order backlog management.
• Skilled in identifying patterns, trends, and operational gaps to improve efficiency.
• Capable of working closely with cross-functional teams in distributed locations.
• Strong documentation and reporting abilities to capture learnings and processes.

• Core Expertise: SAP S/4
  
  HANA OTC;
  Order-to-Cash lifecycle management;
  Logistics execution.
• Languages & Frameworks: SAP ABAP (basic understanding for IDOC troubleshooting preferred).
• Reactive & Event-Driven Tools: ALE/IDOC processing.
• Cloud & Containerization: SAP Fiori Apps (UI/UX layer).
• Database & Messaging: SAP data integration and reporting (custom tables, IDOCs).
• Dev Ops & CI/CD:
  Not applicable (focus is on SAP operational support).
• Other Tools & Technologies:
  Order backlog reporting and analytics; ATP and backorder processing tools.
• Soft Skills:
  
  Leadership and team coordination; strong communication with business and technical teams; self-learning and proactive problem solving; travel flexibility and on-site engagement.

Compensation & Benefits
:
The pay range that the employer in good faith reasonably expects to pay for this position is $49.83/hour - $77.86/hour. Benefits include medical, dental, vision, and retirement benefits. Applications accepted on an ongoing basis. Capgemini is an equal opportunity employer. Reasonable accommodations provided for qualified applicants as required by law.